Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Broken link / KB article

    Jeff Lawson
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 1 Comment
    " For a list of supported secure removable storage devices, see Sophos knowledgebase article 63102 ." https://www.sophos.com/en-us/support/knowledgebase/63102.aspx does not load correctly. Currently running Chrome, Version 120.0.6099.130.

  • Sophos Central Email Advance Notification for Admin

    Angel Hernandez
    • Feedback
    • Under Review on
    • Sophos Email
    • 0 Comments
    I would like an option to be able to configure the administrator to receive email notifications of the global amount of emails that arrive daily at Quarentena. I know that the system makes it even for all users.

  • Options in KB-000045818 Don't exist

    Chris Norris1
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    The instructions don't tell you in what product you're supposed to find the option. We have Endpoint Protection and it doesn't exist. So either it wasn't written to guide to to the actual solution or it's not for Endpoint Protection, which is where I...

  • Self-service User receiving DLP alerts

    Lauro Cesar Passos Ramos
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    Hello! After one of my users logged on to the "Self-service Portal" it started receiving policy alerts. I could not figure it out how to solve this besides disabling the " Send me email alerts" button.

  • Enhance National Language Support on Training Materials

    Haruhiko Satake
    • Feedback
    • Under Review on
    • Phish Threat
    • 2 Comments
    In the training materials of Sophos Phish Threat, there are some components not yet translated to national language (i.e. Japanese) as follows: - Compete Quiz - Reset Quiz - Congratulations! You have passed this quiz achieving 100% etc... Most...

  • Documentation is wrong

    MattS
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    Hello, I have been following the documentation here for custom message and cache relays, however the options don't exist: Installer command-line options for Linux - Sophos Central Admin This suggests --message-realys=IPADDRESS:8190 and --update...

  • How to deploy exploit exclusions to all customers

    BoreasJeff
    • Feedback
    • Complete on
    • Central Endpoint & Intercept X
    • 1 Comment
    I'm unable to deploy exploit exclusions globally from the partner center to all clients.

  • Connectwise Manage Integration for Agreement Additions

    Paul Brunet
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 0 Comments
    It would be nice to be able to link a specific SKU/Product in Connectwise for the Agreement addition sync. Essentially, we provide managed firewalls to our clients and would like to be able to sync those firewalls to the agreements. A bonus would...

  • Sophos Phish Threat Upgrade Instructions

    Matt Bender
    • Feedback
    • Under Review on
    • Phish Threat
    • 1 Comment
    In MS 365 Admin > Settings > Integrated Apps, there is the ability to Update an add-in with a new xml Manifest file. If we already have the newer Report to Sophos add-in, but are just updating the latest v1.4, can I just do that method? Or do I still...

  • Sophos Endpoint Self Help: Product Logging does not show where the logs are saved to

    Mike Frasco
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 2 Comments
    Having logs enable is really useful for finding preformance issues, but the page: Sophos Endpoint Self Help: Product Logging does not show where the individual logs are saved to when enabled
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