• Sophos Phish Threat Upgrade Instructions

    • Feedback
    • Under Review on
    • Phish Threat
    • 1 Comment
    In MS 365 Admin > Settings > Integrated Apps, there is the ability to Update an add-in with a new xml Manifest file. If we already have the newer Report to Sophos add-in, but are just updating the latest v1.4, can I just do that method? Or do I still...
  • Sophos Endpoint Self Help: Product Logging does not show where the logs are saved to

    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 2 Comments
    Having logs enable is really useful for finding preformance issues, but the page: Sophos Endpoint Self Help: Product Logging does not show where the individual logs are saved to when enabled
  • how to find the deleted group

    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    how to find the deleted group
  • Linux Agent Documentation - This doc.sophos.com page can’t be found

    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 4 Comments
    In Sophos Central-->Cloud Workload Protection, when trying to download the Linux Agent documentation. HTTP Error 404 Not Found. This doc.sophos.com page can’t be found No webpage was found for the web address: doc.sophos.com/.../index.html ...
  • Provide the ovpn file compatible with OpenVPN core 3.8+

    • Feedback
    • Under Review on
    • UTM
    • 5 Comments
    Ovpn files generated by Sophos UTM contain the 'route-delay' option. However, this option is not supported in OpenVPN core 3.8+, so you cannot import ovpn files unless you manually remove it. The ovpn download section on the UserPortal mentioned "a compatible...
  • Security permissions on macOS web page needs updated for OS X Sonoma

    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    Step 6, "Scroll down and click Full Disk Access on the left". The directions and pictures need updated. There is no Full Disk Access on the left. I believe you now need to open Privacy and Security on the left, then open Full Disk Access on the right...
  • more accurate and detailed guidance

    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    as with the article "Create a route-based VPN (any to any subnets)" it is necessary to understand what IP to put otherwise it is not a guide but a description that leaves room for interpretation and error. this article is very misleading by not having...
  • Update documentation to reference M365 configuration to M365 mailflow still needs DKIM/SPF records added.

    • Feedback
    • Under Review on
    • Sophos Email
    • 0 Comments
    Please add a reference note to indicate that when configuring M365 Mailflow that SPF/DKIM still needs to be configured on the Microsoft tenant and possibly reference how to achieve this for inexperienced admins. https://docs.sophos.com/central/customer...
  • I need to export Message History search results!

    • Feedback
    • Under Review on
    • Sophos Email
    • 1 Comment
    I need to export Message History search results!
  • Fix Sophos FIrewall article on extracting logs

    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 6 Comments
    This page https://support.sophos.com/support/s/article/KB-000035842?language=en_US no longer works. you cannot browse and copy logs using that script. you need to go into the advanced shell (select option 5. Device Management and 3. Advanced Shell. )...