Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • how to find the deleted group

    Sushil Umberkar
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    how to find the deleted group

  • Linux Agent Documentation - This doc.sophos.com page can’t be found

    alan weir
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 4 Comments
    In Sophos Central-->Cloud Workload Protection, when trying to download the Linux Agent documentation. HTTP Error 404 Not Found. This doc.sophos.com page can’t be found No webpage was found for the web address: doc.sophos.com/.../index.html ...

  • Provide the ovpn file compatible with OpenVPN core 3.8+

    RiMIC Member
    • Feedback
    • Under Review on
    • UTM
    • 5 Comments
    Ovpn files generated by Sophos UTM contain the 'route-delay' option. However, this option is not supported in OpenVPN core 3.8+, so you cannot import ovpn files unless you manually remove it. The ovpn download section on the UserPortal mentioned "a compatible...

  • Security permissions on macOS web page needs updated for OS X Sonoma

    Scott Treaster
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    Step 6, "Scroll down and click Full Disk Access on the left". The directions and pictures need updated. There is no Full Disk Access on the left. I believe you now need to open Privacy and Security on the left, then open Full Disk Access on the right...

  • more accurate and detailed guidance

    Loris Scapinello
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    as with the article "Create a route-based VPN (any to any subnets)" it is necessary to understand what IP to put otherwise it is not a guide but a description that leaves room for interpretation and error. this article is very misleading by not having...

  • Update documentation to reference M365 configuration to M365 mailflow still needs DKIM/SPF records added.

    Jeff Nero
    • Feedback
    • Under Review on
    • Sophos Email
    • 0 Comments
    Please add a reference note to indicate that when configuring M365 Mailflow that SPF/DKIM still needs to be configured on the Microsoft tenant and possibly reference how to achieve this for inexperienced admins. https://docs.sophos.com/central/customer...

  • I need to export Message History search results!

    Themata Derth
    • Feedback
    • Under Review on
    • Sophos Email
    • 1 Comment
    I need to export Message History search results!

  • Fix Sophos FIrewall article on extracting logs

    Edward Brown
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 6 Comments
    This page https://support.sophos.com/support/s/article/KB-000035842?language=en_US no longer works. you cannot browse and copy logs using that script. you need to go into the advanced shell (select option 5. Device Management and 3. Advanced Shell. )...

  • Step by step go through all necessary steps

    bitflipper
    • Feedback
    • Completed (Minor Issue) on
    • Sophos (XG) Firewall
    • 1 Comment
    I now have a .pro file but no idea how to utilize it, you can more pedagogically explain each step and how to make use of the .pro file.

  • Add Info on how to use another availability zone.

    Jason Bristow
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    Please update this guide with details on how to use another availability zone rather than east us. How do you use us west? Set up an on-premise gateway - ZTNA documentation (sophos.com)
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