Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Better information of Physical layout for mounting and cabling

    ErnstBee
    • Feedback
    • Under Review on
    • Sophos Wireless
    • 1 Comment
    It is very difficult to find (haven't found it) what mounting options look like in detail, including dimensions and part numbers. The cabling is also not clear, we sold AP6 420(e) and discovered on installation that the cabling only comes from the side...

  • SDD FW Upgrade regarding KB-000045830

    JMack
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 4 Comments
    In the KB 000045830 you mention .... To upgrade the SSD firmware, enter the following command: system ssd upgrade .... that command is unknown on my XGS116, the correct command is system ssd update

  • Documentation error / Clarification on KB/s

    driver
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 3 Comments
    Step 7 says " Enter the following for Limit : 10000" for a 10MB limit However, isn't this value suppose to kilobits per second - not kilo byes? Thus value should be 1250 ???

  • Bitlocker recovery key not working

    Jeffrey Hoosier
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    I've entered the recovery key but it's not working . What do I do to reset laptop to factory restore

  • Version is not showing

    Arash Zangeneh2
    • Feedback
    • Under Review on
    • Sophos Email
    • 0 Comments
    Rgerading: Upgrading the Outlook add-in. " You can find out which version you're using by looking at the add-in name and logo in your Microsoft 365 environment." The version is not showing in Integrated apps in M365 Admin center at all. https://doc...

  • Failsafe documentation incorrect

    Stuart James
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 5 Comments
    https://support.sophos.com/support/s/article/KB-000036376?language=en_US

  • Sophos Email Security missing context in DLP page

    bitflipper
    • Feedback
    • Under Review on
    • Sophos Email
    • 2 Comments
    URL: Data Loss Prevention Policy - Sophos Central Admin Missing context for Sophos Email Security, emails caught from outbound or even inbound sending files of particular importance, but it is permitted by users and admins. What options have admins to...

  • A Knowledgebase article covering 'unknown threats' or please stop relocating the knowledgebase to generic advice.

    Wilkins Thomas
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 3 Comments
    https://support.sophos.com/support/s/article/KB-000039039?language=en_US has no specific new location even though the community.sophos page is where you are directed to as the new location. Going to said page you find generalised advise that doesn't cover...

  • Installing Sophos Connect msi

    StevenSultana
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 3 Comments
    This is for the documentation page https://doc.sophos.com/nsg/sophos-firewall/19.5/help/en-us/webhelp/onlinehelp/AdministratorHelp/RemoteAccessVPN/IPsecSSL/SophosConnect/RAVPNSConClientGPOScript/index.html#install-the-sophos-connect-client To deploy...

  • Better information where to find plan/mount WiFi AP's and what brackets are needed

    ErnstBee
    • Feedback
    • Under Review on
    • Sophos Wireless
    • 1 Comment
    Getting started / User & Configuration manual does not give any information how to mount them and how to do make an optimal grid of AP's Links from the getting started page would be helpful. It now gives unuseable information.
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