Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Inconsistency of manual pages for Multicast routing

    Paul McGinnie
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 4 Comments
    On page https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Routing/StaticRouting/NetworkMulticastRouteAdd/index.html it states to "Specify the multicast IPv4 address from the following address range: 224...

  • Revise IPs in site2site article

    Sophos User6138
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    For those not netowrk savvy, it may be confusing that you have different IPs in the network diagram vs the examples provided for entering network objects in https://support.sophos.com/support/s/article/KB-000036746?language=en_US. Novices will try and...

  • DDNS Discontinuation - not very well thought out

    Philip Gardner
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    We are discontinuing Sophos DDNS (myfirewall.co) after January 31, 2022. You need to configure a different DDNS provider. During this process, hundreds of our clients are failing because of this... ok, we knew it, but it cant' be removed. So I thought...

  • SophosSAVICLI Documentation Wron

    Appa_Omega
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 2 Comments
    Hey, i just want to mention, that in the documentaion of the SophosSaviCLI in the Section "Scannin Individual hard drives" the shown command is wrong. Document: https://support.sophos.com/support/s/article/KB-000043480?language=en_US Instead of...

  • Simplify "Configure SSL VPN" video

    Greg Brewer
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 1 Comment
    I just watched " Sophos Firewall: Configure SSL VPN remote access" video. The video is confusing! The intro states you are going to set up a vpn from a 10 network to a 192 network. Sounds good. Except the background shows you are connected to a firewall...

  • Create Google Cloud Specific GBP Over IPSec Documentation

    Isaac Gentz
    • Feedback
    • Coming Soon on
    • Sophos (XG) Firewall
    • 5 Comments
    I spent roughly 4 days getting BGP configured between our Google Cloud Platform VPC, and one of our on-prem Sophos XG Firewalls. With the following references, and with help from Tyler in support, we were finally able to establish BGP sessions. https...

  • Why did I not get the full term when I activated my license key?

    damiri
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 7 Comments
    https://support.sophos.com/support/s/article/KB-000036502?language=en_US Multiple scenarios should be answered here. For example, customer you lapsed few years with device since it was being stored somewhere. Some of the vendors have policy if you...

  • Missing MDR product on MacOS command line options

    RL
    • Feedback
    • Not Planned on
    • Central Endpoint & Intercept X
    • 1 Comment
    You’re missing the option to install MDR in the command line install for MacOS. You’ve included AV, intercept, and encryption, but you are missing MDR. https://docs.sophos.com/central/Customer/help/en-us/central/Customer/references/CentralMacCommandLineOptions...

  • Weights

    Jeff Bowman2
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    When discussing weights, you don't specify if a high weight causes traffic to go that way first, or if a lower weight (cost?) send traffic.

  • Update documentation

    Administrator User622
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 4 Comments
    https://support.sophos.com/support/s/article/KB-000035990?language=en_US In the link above, step 7, you say to choose "reset console password". That option is no longer available. (18.5.2 MR-2-Build380).
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