Feedback Guidelines
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Response Time
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  • Feedback for KB 000044122 - device in failsafe, NO GUI - need to use SFLoader to boot other firmware

    MattyG
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    The advisory document https://support.sophos.com/support/s/article/KB-000044122?language=en_US mentions to rollback the firmware via the GUI. However the appliances are in failsafe and the GUI has not booted. Rollback is only possible via the boot menu...

  • Links to glossary or more detailed information on specific components.

    Jeremy Roberts
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 3 Comments
    You documents often reference specific elements of your product stck such as this one https://support.sophos.com/support/s/article/KB-000044128?language=en_US which references 2022.1 Central Update. This document does not have any specific information...

  • Quarantined Email

    Nigel Storrie
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    Radio buttons would be great if they worked!! Every time I use them the emails simply reappear?

  • All the DOCUMENT should have some Photos to be easier to understand that TXT only

    Maytee Rattanawattanaprakit
    • Feedback
    • Completed (Minor Issue) on
    • Sophos Email
    • 1 Comment
    All the DOCUMENT should have some Photos to be easier to understand that TXT only for the expert guys who using Sophos for long time ago also get confuse and wasted time to take screenshot from the demo environment when meeting with new customer....

  • Improve the examples given in the ** (Star Star) section

    Gavin Peters
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 5 Comments
    In the current examples the second example "**\bar" isn't clear. Does this example no longer find c:\foo\more\bar , c:\foo\even\more\bar which were included in the first example? In the Example wildcards I belive a description of C:\foo\**\*.txt would...

  • How to Remove SOPHOS CENTRAL without tamper protections password...

    Steve Kukolich
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 0 Comments
    It would be extremely difficult to remove sophos central from within the operating system where it is installed, However, by either plugging the affected drive into another computer -OR- working from recovery - command prompt, the SOPHOS folders can be...

  • How to Remove SOPHOS CENTRAL without tamper protections password...

    Steve Kukolich
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 0 Comments
    It would be extremely difficult to remove sophos central from within the operating system where it is installed, However, by either plugging the affected drive into another computer -OR- working from recovery - command prompt, the SOPHOS folders can be...

  • The KB article 000039405 needs updating

    IT American Rock Salt
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    The link listed in the line below For Disk Test refer to Sophos Firewall: disk test link goes back to the same article as the KB link when accessed https://support.sophos.com/support/s/article/KB-000039405?language=en_US

  • the tcpdump document needs updating

    rfcat_vk
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 2 Comments
    the tcpdump document needs to be verified against a MAC keyboard, the current version of tcpdump does not acknowledge the ctrl c as an end of prov=cess method.'

  • Weight calculation for Load Balancing reported wrong?

    JWCLT
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    The information provided on page: Weight calculation for load balancing - Sophos Firewall Does not match up with what I recall from my Engineer & Architect training. This is saying the higher weights pass more sessions; when in reality, I had 2 interfaces...
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