Feedback Guidelines
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Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Update incorrect info in docs

    Michael Henderson
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    Configure capture filter - Sophos Firewall For capture protocol in BPF filter string it is just "tcp" or "udp", etc., not "proto tcp", "proto udp". If the BPF string is entered incorrectly the packet capture will not enable.

  • Sophos default blocked email attachment file types - DLP

    Admin User19
    • Feedback
    • Under Review on
    • Sophos Email
    • 1 Comment
    Please improve the follow documentation, listing all the file types of the groups below. https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/EmailSecurity/DataLossPreventionPolicy/SophosDefault/index.html File types in the following...

  • It would be nice for the ZTNA DNS flow to also show the flow for local DNS requests.

    David Sain
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    I cannot access network resources by name due to having ZTNA installed along side a VPN connection. It would be nice to understand the flows for our local resources that don't match what's in ZTNA. It would also be nice if Sophos Created a ZTNA category...

  • Where is the search function

    Don Tirrell
    • Feedback
    • Completed (Minor Issue) on
    • Sophos (XG) Firewall
    • 3 Comments
    I cannot search IP host - in the UTM I could search - now I have go through 10 pages of host - this is BAD!

  • the documentation states console access via admin control and that does not exist

    Don Tirrell
    • Feedback
    • Complete on
    • Sophos (XG) Firewall
    • 2 Comments
    I am using XG Firewall firmware an want to check SIP ALG; there does not appear to be access to the console via the XG interface - so the provided ddocumentation is not applicable... please create documentation for the XG that I donload

  • Where can I purge report logs?

    lavicky
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments

  • SIEM API in Qradar

    Sophos User6568
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    Hello, I'm using the SIEM API in Qradar and it works when I run the command manually but, when I configure a crontab with the command "*/10 * * * * python3 /root/Sophos-Central-SIEM-Integration-master/siem.py" it is not working. If I run the command...

  • Include information relating to where this is relevant.

    Gavin Peters
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    I have been sent to page: https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/Overview/GlobalSettings/GlobalExclusions/WebsiteExclusions/index.html I was advised " Have you tried to put in exclusions to the websites? Website exclusions...

  • the VPN setup is too convoluted... I used the MAC builtin VPN and this client is not good the VPN documentation for the XG firewall is not accurate

    Don Tirrell
    • Feedback
    • Completed (Minor Issue) on
    • Sophos (XG) Firewall
    • 2 Comments
    under configure I have Remote Access VPN not as p258 states (product version17) go to VPN>IPSec Connections and click add... the Sophos Client does add the connection but I'm not seeing networks that I should - only my local network - the event log is...

  • Fix the console to match this documentation

    James McCoskey
    • Feedback
    • Complete on
    • Central Endpoint & Intercept X
    • 1 Comment
    Migrate your Linux servers To migrate servers already running Sophos Anti-Virus for Linux, do as follows: Go to Protect Devices . Find Sophos Anti-Virus for Linux (Legacy) . Follow the instructions on screen. The console needs to have...
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