Feedback Guidelines
Provide feedback and suggestions for our online help, startup guides, knowledge base, and videos

If your feedback is on existing content, please include the URL or title of the relevant page in the description.

Response Time
We’ll respond to your feedback and update our documentation as soon as we can.

  • Search Function and return to scroll position

    Kevin Flynn
    • Feedback
    • Not Planned on
    • Central Endpoint & Intercept X
    • 1 Comment
    The self-service version should have a search function so it is easier to find emails that are not spam. Second, when a user releases an email, the system should return the user to that position in the scroll rather than back to the top. This system is...

  • Uninstall instructions could help more

    Nick Safford1
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    I have a system that had Sophos Endpoint installed when it was running on an Intel Mac. It was then migrated to Apple Silicon (M1), and then (following difficulties that I thought might have been related to Sophos) Sophos was uninstalled using the Uninstaller...

  • Needs further elaboration

    Holden Daugherty
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    I have a device that shows in the Logs & Reports > Recover Tamper Protection passwords section, but it shows tamper protection OFF. If I try to reinstall/uninstall Sophos on the end device it still gives warning that tamper protection is active. What...

  • ARP poisoning attempt - where is the log???

    Jiri Hadamek
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 4 Comments
    From help To record possible poisoning attempts, select the Log possible neighbor poisoning attempts check box and click Apply . BUT - where are this attempts logged???

  • Out of Date Info

    Matt Laufer
    • Feedback
    • Under Review on
    • Sophos Mobile
    • 2 Comments
    The info on the page linked below is not up to date. General configuration (iOS Sophos container policy) - Sophos Mobile

  • page Feedback.

    Sophos User6740
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 3 Comments
    I was looking at what seems to be the landing page for the Sophos Firewall? I only found it because there is an announcement for the OS version 19 and I clicked Sophos Firewall. I'm really surprised at how lost I'm getting at trying to find information...

  • File Integrity Monitoring for Linux

    Steve Barrow
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    It should be made more clear that Sophos does not cover FIM for linux. The documentation doesn't mention this with any clarity.

  • Links gehen im Kreis, wo ist die Doku?

    Jan-Philipp Lechner
    • Feedback
    • Complete on
    • Central Endpoint & Intercept X
    • 1 Comment
    Von hier: https://partnernews.sophos.com/de-de/2020/11/products/migrate-to-central-with-sophos-mobile/ nach hier: https://support.sophos.com/support/s/article/KB-000039392?language=en_US nach hier: https://docs.sophos.com/esg/smc/9.7/admin/en-us...

  • Improve documentation "Configure per-connection AD SSO authentication for multi-user hosts"

    Jaspert
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 1 Comment
    The information on the page seems contradicting: eg. https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/AdministratorHelp/Authentication/HowToArticles/AuthenticationConfigurePerConnectionAuth/index.html#create-firewall...

  • Update incorrect info in docs

    Michael Henderson
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 2 Comments
    Configure capture filter - Sophos Firewall For capture protocol in BPF filter string it is just "tcp" or "udp", etc., not "proto tcp", "proto udp". If the BPF string is entered incorrectly the packet capture will not enable.
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