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  • Reset to factory settings - change Text for Option 4

    LHerzog
    • Feedback
    • Under Review on
    • Sophos (XG) Firewall
    • 3 Comments
    https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/CommandLineHelp/HiddenResetmenu/index.html please update that text from: before: To reset the administrator password to the default password, choose option 4. This option...

  • update "Product and Environment" section in KB-000035990

    LHerzog
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    https://support.sophos.com/support/s/article/KB-000035990?language=de that works in V19 too. Written is only 17 and 18. Probably you can write: "SFOS 17.5 and later"

  • it would be usefull, to have a list with the most important descriptions of the detections with its meanings

    G Planisi
    • Feedback
    • Not Planned on
    • Cloud Optix
    • 5 Comments
    I'm starting to investigate in the DETECTIONS on the Trhead detections with the information of the CLOUD and I have some problems to understand the meaning of the detection descriptions. So I think it would be usefull to have a a guide with some best...

  • Fix translation errors

    Adrian Keilhauer
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 1 Comment
    Hi Sophos-Team, please fix the following incorrect translation (German): URL: https://docs.sophos.com/central/customer/help/de-de/PeopleAndDevices/DirectoryService/SetUpSynchronizationWithActiveDirectory/index.html#anforderungen States: "Einschränkungen...

  • Add information for controlling Managed Login Items for macOS Ventura

    Beth Johnson
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 2 Comments
    Add information for controlling Managed Login Items for macOS Ventura -- it's described as needed in the Ventura compatibility article , but not mentioned in the article that's linked from that: Sophos Endpoint Protection agent can be turned off through...

  • KB-000044555 - What about Uninstall, then macOS Upgrade, then Install

    James Baker
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 2 Comments
    The article about macOS Ventura upgrade issues does not clearly enough discuss whether a non-upgraded Mac can have Sophos uninstalled first, then be upgraded to Ventura, then have Sophos installed. It mentions uninstall / reinstall does not fix the...

  • secure storage master key reset procedure

    LHerzog
    • Feedback
    • Completed (Content Update) on
    • Central Endpoint & Intercept X
    • 1 Comment
    Please update this section as follows https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/CommandLineHelp/SystemSettings/ResetSSMK/index.html Before: The secure storage master key can only be reset using the default super...

  • Step By Step

    Mitchell Simmons
    • Feedback
    • Under Review on
    • Sophos Mobile
    • 3 Comments
    Need step by step instructions in setting up new Android Devices in Sophos Central's MDM. The old wizard does not work

  • RED RESET

    Jiri Hadamek
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    in https://support.sophos.com/support/s/article/KB-000035545?language=en_US it is confusing sentence in part "Device deployement" (I add comments in red). "Therefore activate NTP on the Sophos Firewall (clear) and allow the correct network or at least...

  • Correct the Web admin information / don't reference information.

    Sophos User6740
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 1 Comment
    In looking at this page: Managing Sophos Firewall - Sophos Firewall It says: Web admin console: A web-based application to configure, monitor, and manage Sophos Firewall. Access the console through any browser using HTTPS. https://<LAN IP...
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