Completed (Content Update)

Removed the Reset console password via SFLoader section.

Update documentation

https://support.sophos.com/support/s/article/KB-000035990?language=en_US

In the link above, step 7, you say to choose "reset console password". That option is no longer available. (18.5.2 MR-2-Build380).

Parents Comment Children
  • Hi

    Update:

    • The Reset console passsword via SFLoader has been removed from SFOS 17.5 MR16 / 18.0 MR5 and later.
    • For SFOS 17.5 MR15, the Reset console password still exists but it does not function.
    • If the firmware was upgraded from an older version (ex. 17.5 MR14) to SFOS 17.5 MR15, SFOS 17.5 MR16 / 18.0 MR5, the Reset console password will via SFLoader will still exist but will not function.
    • SFLoader does not automatically update when upgrading firmware, it needs to be manually updated.
    • For fresh new installations of firmware SFOS 17.5 MR16 / 18.0 MR5 and later, the Reset console password will via SFLoader does not exists anymore.
    • The Reset password via SFLoader section from KB-000035990 is now removed.