Difficulty in searching for information

I search for xg user role and it returns rules. I search for admin role and it only returns central articles.

very disappointing since Fortinet, Watchguard, Sonicwall and even Cisco/Meraki search and documentation is far superior.

product maturity issues? Not sure but it really is frustrating to have a simple question to answer and after spending 30mins, I still don’t have the answer

Philip Gardner

Philip Gardner over 3 years ago in reply to L@DocSupport

Sorry to sound so crass in my description, but it came out as a moment of frustration after looking for something numerous times thru the search and never finding it. i'll take a deep breath before posting next time... Eventually was able to resolve my issue by spending another 20-30mins searching and running across an article (not on sophos site) about profiles, which lead me to my answer.
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L@DocSupport over 3 years ago

Hi Philip,

Thanks for your feedback. We’re constantly striving to improve our documentation, so feedback like this is very useful.

We currently have a topic about device access in the XG Firewall help, which mentions role-based access to the XG: https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/ProfilesDeviceAccess.html

We'll update this page, add more information, and improve its searchability. I will let you know when we have a date for the release.
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