Documentation changes for the weeks of May 2nd and May 9th

• Updated the IP range/s displayed in the image to match them with the details set in the configuration
  • KB-000036746 Sophos Firewall: Configure a site-to-site IPsec VPN connection between Sophos Firewall and UTM using a preshared key
    
    
• Added information on how to delete the myfirewall.co entry
  • KB-000041764 Sophos Firewall: Discontinuation of the Sophos Dynamic DNS myfirewall.co
    
    
• Added information about the interface criteria for restoring a backup to another appliance
  • KB-000036245 Sophos Firewall, Sophos UTM, Cyberoam: Backup-restore compatibility check
    
    

Ongoing advisory

• KB-000043946 Advisory: Sophos Central Endpoint - DLP causes Outlook or browsers to hang when accessing a remote pipe location or opening File Explorer

Resolved advisories

• KB-000043979 RESOLVED Advisory: Sophos Central Email Outbound delay up to 30 mins or more
  
  
• KB-000044018 RESOLVED Advisory: Customers experiencing ADsync utility / Azure AD sync failure alerts in Sophos Central
  
  
• KB-000043980 RESOLVED Advisory: New installations fail with HTTP Error 403 from https://sus.sophosupd.com/ in Sophos Intercept X for Windows
  
  
• KB-000043830 RESOLVED Advisory: Sophos Central - The Service Principal Read-Only role is receiving a 403 error on some read queries
  
  
• KB-000043956 RESOLVED Advisory: Sophos Central Wireless - Navigation to other pages is not working due to issues with the pop-up window of unsaved changes
  
  
• KB-000043947 RESOLVED Advisory: Sophos Central Dashboard - Third-party Integrations page displays "1 issues" when the connection is successful
  
  
• KB-000043960 RESOLVED Advisory Sophos Central Email cannot release outbound quarantine email
  
  

Updated

• Added current Hotfix Release Date: 29 Apr, 2022 information
  • KB-000038477 Sophos Central Intercept X, Central Server Intercept X Advanced and Sophos Exploit Prevention cumulative hotfix
    
    
• Removed “Deduplication of Macs is currently being developed” information.
  • KB-000038075 Sophos Central Admin: Duplicate device frequently asked questions
    
    
• Updated with changes due to coming Central 2022.1 release |  Updated with SDDS3 folder structure
  • KB-000036446 Sophos Central: Sophos Endpoint Self Help - Services
  • KB-000036447 Sophos Endpoint Self Help: Installed Components
    
    
• Updated to remove references to "Thin Installer" and to replace them with "Central Installer"
  • KB-000043629 Sophos Central Endpoint: Identify the failing component to investigate further during installation failure
  • KB-000034888 Sophos Central Endpoint: Details on the Central Installer logs
    
    
• Added endpoint.jwt removal to the article and the GoldImagePrep script. Updated URL link to point to new gold image file upload. Updated gold image script version to 1.3
  • KB-000035040 Sophos Central Endpoint: How to install on a gold image to avoid duplicate identities
    
    
• Cumulative hotfix release
  • KB-000038477 Sophos Central Intercept X, Central Server Intercept X Advanced and Sophos Exploit Prevention cumulative hotfix
    
    

• Fixed the broken open radar URL link
  • KB-000043761 Sophos Mac Endpoint: Files may become locked on SMB network volumes
    
    
• Windows and Mac documentation links updated
  • KB-000036839 Sophos Central Endpoint: Installer command line options for Mac and Windows