Documentation changes for the week of May 10th

This blog post will list the main changes that occurred in our product documentation and knowledge base.

Sophos Firewall

New

• How to encrypt outbound emails in MTA mode
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/EmailSPXFinancialData.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/learningContent/EmailSPXFinancialData.html
    
    
• Central Synchronization section update
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/CentralSynchronization.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/CentralSynchronization.html
    
    
• Workaround on how to troubleshoot crashes, unexpected reboot, and unresponsive issues on the Sophos Firewall.
  • KB 000040418: Sophos Firewall: Troubleshoot crash/sudden reboot/no response issues
    
    
• New article to describe the current behavior of the Sophos Firewall in Legacy mode when trying to communicate with the mail server which is on LAN/DMZ network while the MX record is pointed towards an XG interface.
  • KB 000041867: Sophos Firewall: Direct system-generated email where mail server is in local network
    
    
• Troubleshooting article to resolve/prevent "SPF PermError: too many DNS lookups when getting the Sophos Central: SPF records for Central Email outbound scanning".
  • KB 000041872: Sophos Central: Prevent SPF PermError: too many DNS lookups

Updated

• Added note about MAC binding
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/tasks/AuthenticationUserRegister.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/tasks/AuthenticationUserRegister.html
    
    
• Management port URLs added from the virtual appliance startup guide
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/vsAppliancesGuide/tasks/VMwareInstall.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/vsAppliancesGuide/tasks/VMwareInstall.html
  • https://docs.sophos.com/nsg/sophos-firewall/17.5/Help/en-us/webhelp/onlinehelp/PDF/sfos_virtualappliance_sg.pdf
    
    
• Log settings
  • https://docs.sophos.com/nsg/sophos-firewall/18.5/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/ServicesLogSettings.html
  • https://docs.sophos.com/nsg/sophos-firewall/18.0/Help/en-us/webhelp/onlinehelp/nsg/sfos/concepts/ServicesLogSettings.html
    
• Steps for resolving Security Heartbeat registration problems on the Sophos Firewall updated.
  Specifically, to run the command central -register -status on Advanced Shell instead of Advanced Console on the Sophos Firewall CLI.
  • KB 000038554: Sophos Firewall: Resolve Security Heartbeat registration problems
    
    
• Steps for getting the encrypted password form for API calls updated.
  Command used for Sophos Firewall 18.0 MR3 or later added.
  • KB 000038829: Sophos Firewall: Get the encrypted password form that can be used for API calls
    
    
• Redirection to the corresponding documentation page
  • KB 000035734: Sophos Firewall: Group membership behavior with Active Directory
  • KB 000038431: Sophos Firewall: Setup Chromebook Single-Sign-On (SSO)
    
    
• Contents migrated to Recommended Reads section of the Community.
  • KB 000038383: Sophos XG Firewall: How to configure RADIUS for Enterprise Wireless Authentication with Windows Server 2012

Sophos Central

New

• XDR feature release
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/tasks/DataLakeUploads.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/XDRDataLake.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/learningContents/LiveDiscover.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/DataLakeQueries.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/tasks/EditOrCreateQuery.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/tasks/ScheduleQueries.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/tasks/PivotQueries.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/LiveDiscoverTelemetry.html
    
    
• MTR Dashboard help
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/MTR.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/MTRDashboard.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/MTRCases.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/MTRNotifications.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/MTRReports.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/tasks/SetMTRPreferences.html

Updated

• Added missing information on installing and uninstalling server software.
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/Servers.html#concept_wjg_mmx_jp__section_gh5_3ys_2x
    
    
• Changed Sandstorm to Zero-day protection in Central Firewall
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/references/FirewallReportColumnSelection.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/ThreatsAndEventsBlocked.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/ThreatGeoactivity.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/FirewallReportDashboard.html
    
    
• Added video to threat protection policy pages
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/ConfigureMalwareProtection.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Partner/help/en-us/central/common/concepts/ConfigureMalwareProtection.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Enterprise/help/en-us/central/common/concepts/ConfigureMalwareProtection.html
    
    
• Added a note about SophosLabs varying filetypes in DLP rules.
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/datalosspreventionrules.html
    
    
• Cloud Optix product name change.
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/SophosCloudOptix.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/AWSStorage.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/AWSWorkLoadMap.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/AWSWorkLoadSecurity.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/AWSInstances.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/AzureVMs.html
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/ServersDescription.html
    
    
• Corrections to the Update Caches information
  • https://docs.sophos.com/central/customer/help/en-us/central/Customer/concepts/UpdateCaches.html

Sophos Endpoint

• Addition of Sophos Central Server Protection in the list of supported products.
  • KB 000033326: Sophos Endpoint: File and folder exclusions do not work
    
    
• Step on MCS server address section added to instruct users to open an ESH window to show the server details via the Management Communication tab.
  • KB 000036450: Sophos Endpoint Self Help: Management Communication
    
    
• Removed unsupported product versions referenced in the KB.
  • KB 000033450: Sophos Endpoint Security and Control: How to install and configure Sophos on a Remote Desktop Services server
    
    
• Sophos CryptoGuard mentioned as the component to remove if uninstalling Sophos on a server.
  This is applicable for a managed and standalone Sophos.
  • KB 000033317: Sophos Endpoint Security and Control: Uninstall on a Windows computer
    
    
• Removed the indicated path if it’s pointing to a non-supported OS like Windows XP.
  • KB 000033520: Sophos Endpoint Security and Control: What are the significant AutoUpdate files and registry entries?

Cloud Optix

New

• On-boarding using AWS organization trails.
  • https://docs.sophos.com/pcg/optix/help/en-us/pcg/optix/learningContents/AWSUseOrganizationTrail.html
    
    
• Integration of SophosLabs Intelix alerts
  • https://docs.sophos.com/pcg/optix/help/en-us//pcg/optix/concepts/AnomalySophosLabs.html

Updated

• Standard and Advanced options – change licensing and product pages

Enterprise Console

• Product support for Console version 5.x updated.
  Outdated operating systems such as Windows XP/ 2003 and Windows Vista/7/2008 have been removed and replaced with Windows 10/2012.
  • KB 000034237: Sophos Enterprise Console: Installation failed messages
    
    
• Removed unsupported product versions referenced in the KB.
  
  • KB 000034979: Sophos Enterprise Console: Failure to upgrade Update Manager Error 2203. Database: Sum.msi. Cannot open database file. System error

Reflexion

• Information about the End of Support and upgrade plan for Reflexion RTC and Radar Lite.
  • KB 000041870: Reflexion RTC and Radar Lite: End of Support