Reporting a message with the Outlook plugin . . .

Hi,

We have just started to receive this error after a few months of the system working fine.

I've confirmed that we whitelisted those IPs but doubt that would be the cause anyway as we are receiving the phishing campaign emails fine, just can't report them.

Is there a fix for it? 

Hi Graeme Tolson 

This specific issue is currently being investigated under the ID PHISH-3736. Will reply back here when there is an update.

I would advise for you to please raise a support case mentioning this ID, so that further investigation can be performed for your situation. Please PM me with your case ID so I may follow up.

Thanks,

We are running into the same issue.  Our results seem to point at a problem with outlook 2019.  We have ran the test on the following computers with mixed results.

Windows 10 with Outlook 2019 - Never got a successful report sent.

Windows 10 with Outlook 2013 - Was able to report both campaign e-mails and random e-mails.

Windows 7 with Outlook 2016 - Was able to report both campaign e-mails and random e-mails.

Hi Bryan Lee 

[Update] What Microsoft Exchange version are you running in your environment?

Reference: Is my environment compatible with Sophos Outlook Add-in?

Regards.

4 Months since the issue was reported and still not a single call from Sophos. I am told by support that others have reported the same issue but, still no resolution or attempt to work though the issue with the clients. My contract renewal is quickly approaching.

Hi Michael,

Apologies for this delay and inconvenience. This issue is currently with our development team and our management team is also aware and following up. I have been actively monitoring your support case (#8507647) and have been in direct contact with your assigned engineer. I can see that you were sent an email on Feb. 26th also outlining the current situation and potential next steps for you to progress the case.

Please don't hesitate to reach out to me if you had any further questions or concerns regarding this issue or your support case.

Regards,

Hi Michael,

Apologies for this delay and inconvenience. This issue is currently with our development team and our management team is also aware and following up. I have been actively monitoring your support case (#8507647) and have been in direct contact with your assigned engineer. I can see that you were sent an email on Feb. 26th also outlining the current situation and potential next steps for you to progress the case.

Please don't hesitate to reach out to me if you had any further questions or concerns regarding this issue or your support case.

Regards,