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Reporting a message with the Outlook plugin . . .

Robert Phillips

When I try to report a message with the Outlook plug-in, I get a 'Report Message is working on your Report Message request" until what appears to be a time out, then I get "We're sorry, we couldn't access Report Message. Make sure you have a network connection. If the problem continues, please try later." Do I need to open any firewall ports for this feature to work? We have a hybrid Exchange environment (Office 365 and on premise). The accounts I'm try to use are on premise, and the plugin was installed in the local Exchange environment.



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    Hi,

     

    We have just started to receive this error after a few months of the system working fine.

    I've confirmed that we whitelisted those IPs but doubt that would be the cause anyway as we are receiving the phishing campaign emails fine, just can't report them.

    Is there a fix for it? 

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  • 0

    Hi,

     

    We have just started to receive this error after a few months of the system working fine.

    I've confirmed that we whitelisted those IPs but doubt that would be the cause anyway as we are receiving the phishing campaign emails fine, just can't report them.

    Is there a fix for it? 

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