Thread Info
  • State Suggested Answer
  • +6 person also asked this people also asked this
  • Locked Locked
  • Replies 20 replies
  • Answers 4 answers
  • Subscribers 17 subscribers
  • Views 41358 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Reporting a message with the Outlook plugin . . .

Robert Phillips

When I try to report a message with the Outlook plug-in, I get a 'Report Message is working on your Report Message request" until what appears to be a time out, then I get "We're sorry, we couldn't access Report Message. Make sure you have a network connection. If the problem continues, please try later." Do I need to open any firewall ports for this feature to work? We have a hybrid Exchange environment (Office 365 and on premise). The accounts I'm try to use are on premise, and the plugin was installed in the local Exchange environment.



This thread was automatically locked due to age.
Parents
  • 0

    Hi,

     

    We have just started to receive this error after a few months of the system working fine.

    I've confirmed that we whitelisted those IPs but doubt that would be the cause anyway as we are receiving the phishing campaign emails fine, just can't report them.

    Is there a fix for it? 

Reply
  • 0

    Hi,

     

    We have just started to receive this error after a few months of the system working fine.

    I've confirmed that we whitelisted those IPs but doubt that would be the cause anyway as we are receiving the phishing campaign emails fine, just can't report them.

    Is there a fix for it? 

Children
Unfiltered HTML