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Reporting a message with the Outlook plugin . . .

When I try to report a message with the Outlook plug-in, I get a 'Report Message is working on your Report Message request" until what appears to be a time out, then I get "We're sorry, we couldn't access Report Message. Make sure you have a network connection. If the problem continues, please try later." Do I need to open any firewall ports for this feature to work? We have a hybrid Exchange environment (Office 365 and on premise). The accounts I'm try to use are on premise, and the plugin was installed in the local Exchange environment.



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  • We are running into the same issue.  Our results seem to point at a problem with outlook 2019.  We have ran the test on the following computers with mixed results.

     

    Windows 10 with Outlook 2019 - Never got a successful report sent.

    Windows 10 with Outlook 2013 - Was able to report both campaign e-mails and random e-mails.

    Windows 7 with Outlook 2016 - Was able to report both campaign e-mails and random e-mails.

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