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OS Customization fails in VMware vm

We have a VMWare environment, I have done the guide on making a Golden image as specified here https://community.sophos.com/kb/en-us/120560. When I start the new vm it goes through the process of starting the OScustomization change hostname ,SID, etc., then fails with this error Windows could not finish configuring the system. To attempt to resume the configuration, restart the computer. I have done the same customization without sophos installed and it went through. What else do I need to do to get it to work? the OS is server 2016 in vmware 6.5.



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