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Sophos for VE installation fails on Hyper-V (Windows Server 2019)

Hello,

trying a fresh install on an Hyper-V host (German Windows) results in following log:

2020-03-03_22-49-36 [INFO] Starting Sophos for Virtual Environments installer tool
2020-03-03_22-49-36 [INFO] Starting Sophos for Virtual Environments installer tool
2020-03-03_22-52-11 [INFO] Deploying Security VM
2020-03-03_22-52-11 [INFO] Validating VHD disks before installation
2020-03-03_22-53-05 [INFO] Creating configuration disk
2020-03-03_22-53-05 [INFO] Copying configuration disk to datastore
2020-03-03_22-53-05 [INFO] Copying VHD from  C:\install\Sophos\configureSVM.vhd to D:\VHD\SOPHOSVM01\configureSVM.vhd, this may take some time..
2020-03-03_22-53-05 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-03_22-53-06 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-03_22-53-07 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-03_22-53-08 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-03_22-53-09 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-03_22-53-10 [ERROR] Failed to set mount point for C:\Users\ADMINI~1.FAR\AppData\Local\Temp\4574ae36-8ae1-44a7-9e1e-46fd1f10942a
2020-03-03_22-53-10 [INFO] Failed to install Security VM

In this stage the config VHD file is already copied to the target folder, the VM is created in Hyper-V although incomplete without disks in its configuration.

What does this tell me and how can I fix this?

Best greetings from Germany
Olaf



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  • I'm having the same issue for installation on an Hyper-V Server 2019 

    Tried to install via Domain Admin account localy on the Hyper-V

    here is my log

     

    2020-03-13_17-33-51 [INFO] Deploying Security VM
    2020-03-13_17-33-51 [INFO] Validating VHD disks before installation
    2020-03-13_17-34-46 [INFO] Creating configuration disk
    2020-03-13_17-34-46 [INFO] Copying configuration disk to datastore
    2020-03-13_17-34-46 [INFO] Copying VHD from C:\Users\Dermserver\Sophos\Sophos-for-Virtual-Environments-Installer\configureSVM.vhd to D:\Sophos-VM\configureSVM.vhd, this may take some time..
    2020-03-13_17-34-46 [WARN] Failed to set mount point for config VHD. Retrying...
    2020-03-13_17-34-47 [WARN] Failed to set mount point for config VHD. Retrying...
    2020-03-13_17-34-48 [WARN] Failed to set mount point for config VHD. Retrying...
    2020-03-13_17-34-49 [WARN] Failed to set mount point for config VHD. Retrying...
    2020-03-13_17-34-50 [WARN] Failed to set mount point for config VHD. Retrying...
    2020-03-13_17-34-51 [ERROR] Failed to set mount point for C:\Users\DERMSE~1\AppData\Local\Temp\063a4a19-d465-4fb9-a949-e5304a27384e
    2020-03-13_17-34-51 [INFO] Failed to install Security VM

     

    Any solutions ?

  • Hi  

    Hyper-V server 2019 is not supported for the Sophos for a virtual environment. Please refer to this article which has all the information regarding this.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • Hi Jasmin

    "Please refer to this article" as you refer does indeed !

    Microsoft Hyper-V requirements

    The Microsoft Hyper-V system should be one of the following:

    • Hyper-V in Windows Server 2012 (Core, full)
    • Hyper-V in Windows Server 2012 R2 (Core, full)
    • Hyper-V in Windows Server 2016 (Core, Server with Desktop Experience)
    • Hyper-V in Windows Server 2019 (Core, Server with Desktop Experience)

     ....

  • Hi  

    The document has been recently updated in this month.

    Unfortunately, my post is from March. 

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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