Sophos for VE installation fails on Hyper-V (Windows Server 2019)

Hi Olaf,

As the install is failing on setting a mount point, what happens if you attempt to manually mount the vhd file?
Also check Local Security Policy > Local Policies > User Rights Assignment > Perform volume maintenance tasks to see what users/groups are assigned to this and the user running the installer is a part of this policy.

Which volume would have to be mounted - there are two in the package?

Best greetings from Germany
Olaf

Hi Olaf Engelke 

Please mount the package available for the SVM(Security VM).

Hi,

the installing user is the domain Administrator, so no lack of permissions. (The config file gets copied to the VHD folder and after that the error appears.)

If I mount the sav-sve-disk1.vhd file I can start the VM and arrive at the localhost login prompt. But the account password for sophos account, which I did set during the initial stage, did not make it to the image.

If I mount the config disk first and the sve disk second the system boots up also (one or more red item(s) hurry through too fast) and prompts me that I am in emergency mode and asks for a root password.

If I mount the sve disk first and the config disk second I see an error like "Failed to start script which configures the SVM post deployment."

The same happens also on a Hyper-V-Host with Windows Server 2012 R2 at another customer.

If I delete the VM after the error, remove the VHDs and repeat the installation with Start over the sequence is:

• VM gets created and powered on during disk validation.
• VM gets powered off.
• Configuration VHD file is copied to target location.
• Installation fails. (Eventually attempting to copy the SVE disk to the target location, since that never appears.)

The difference between the various attempts is the GUID in the failed mount point (i.e. C:\Users\ADMINI~1.domain\AppData\Local\Temp\2\f4c6d354-a75e-4569-ab5e-55b7a6bb5e5f)

There is nothing in that folder besides a much shorter folder name, which could be from first installation attempt (sfl-d7808b71), which seems to be empty.

Best greetings from Germany
Olaf

Hi Olaf Engelke 

Would you please perform the below steps and let us know how installation works for you and if gets failed, please share the installation logs as well.

1. Create and mount a new vhd using the Disk Management snap-in as described in:

https://docs.microsoft.com/en-us/windows-server/storage/disk-management/manage-virtual-hard-disks

2. Dismounted the newly created vhd and deleted it. then mounted again the 

D:\VHD\SOPHOSVM01\configureSVM.vhd using the same procedure as per pt1 (Actions->Mount VHD)

I would also suggest you to try to install the SVM on another host and check whether the installation works or gets failed.

Hi Jasmin,

thanks for replying. Regarding your suggestion: The second installation was on another customer, another Windows version (as mentioned before), another download.

Installation fails after copying the config VHD.

Deploying Security VM
Validating VHD disks before installation
Creating configuration disk
Copying configuration disk to datastore
Copying VHD from C:\install\Sophos\Sophos for Virtual\configureSVM.vhd to D:\VHD\DEHAMSOPVM01\configureSVM.vhd, this may take some time..
Failed to install Security VM

Install log:

2020-03-06_14-07-02 [INFO] Starting Sophos for Virtual Environments installer tool
2020-03-06_14-07-02 [INFO] Starting Sophos for Virtual Environments installer tool
2020-03-06_14-10-49 [INFO] Deploying Security VM
2020-03-06_14-10-49 [INFO] Validating VHD disks before installation
2020-03-06_14-11-46 [INFO] Creating configuration disk
2020-03-06_14-11-46 [INFO] Copying configuration disk to datastore
2020-03-06_14-11-46 [INFO] Copying VHD from C:\install\Sophos\Sophos for Virtual\configureSVM.vhd to D:\VHD\DEHAMSOPVM01\configureSVM.vhd, this may take some time..
2020-03-06_14-11-46 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-06_14-11-47 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-06_14-11-48 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-06_14-11-49 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-06_14-11-50 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-06_14-11-51 [ERROR] Failed to set mount point for C:\Users\ADMINI~1.WVE\AppData\Local\Temp\2\17ea90d2-f149-4684-80de-89b13bace508
2020-03-06_14-11-51 [INFO] Failed to install Security VM

There is no content on the mounted file besides System Volume Information (created 08/15/2018) and the new created Recycle.bin folder.

Eventually it seems the software attempts to mount the config VHD file from a location where it is not to be found (Admins temp folder) to inject the configuration script.

Do you think we can solve this through this forum or should I open a support ticket?

Best greetings from Germany
Olaf

Hi Olaf Engelke 

If you have a support case, then it will be good for the documentation and if needed it can be escalated further. 

Please let me know the support case number if you have already opened it or you can PM me the license number.

I'm having the same issue for installation on an Hyper-V Server 2019 

Tried to install via Domain Admin account localy on the Hyper-V

here is my log

2020-03-13_17-33-51 [INFO] Deploying Security VM
2020-03-13_17-33-51 [INFO] Validating VHD disks before installation
2020-03-13_17-34-46 [INFO] Creating configuration disk
2020-03-13_17-34-46 [INFO] Copying configuration disk to datastore
2020-03-13_17-34-46 [INFO] Copying VHD from C:\Users\Dermserver\Sophos\Sophos-for-Virtual-Environments-Installer\configureSVM.vhd to D:\Sophos-VM\configureSVM.vhd, this may take some time..
2020-03-13_17-34-46 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-13_17-34-47 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-13_17-34-48 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-13_17-34-49 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-13_17-34-50 [WARN] Failed to set mount point for config VHD. Retrying...
2020-03-13_17-34-51 [ERROR] Failed to set mount point for C:\Users\DERMSE~1\AppData\Local\Temp\063a4a19-d465-4fb9-a949-e5304a27384e
2020-03-13_17-34-51 [INFO] Failed to install Security VM

Any solutions ?

Hi Andre Perron 

Hyper-V server 2019 is not supported for the Sophos for a virtual environment. Please refer to this article which has all the information regarding this.

Hi Jasmin

"Please refer to this article" as you refer does indeed !

Microsoft Hyper-V requirements

The Microsoft Hyper-V system should be one of the following:

• Hyper-V in Windows Server 2012 (Core, full)
• Hyper-V in Windows Server 2012 R2 (Core, full)
• Hyper-V in Windows Server 2016 (Core, Server with Desktop Experience)
• Hyper-V in Windows Server 2019 (Core, Server with Desktop Experience)

 ....