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VMs not showing up in connected Guest VMs

I have set up 7 Sophos Virtual appliances (1.3.2.52) on 7 hosts (5 VMware ESXi 6.7u3 and 2 VMware 5.5 VDI Horizon View Clients)

On the 2x VMware 5.5 VDI hosts, only about 12 of the 20 VDI clients (win7) show as connected VMs

On the 5x ESXi 6.7u3 hosts, only 7 VMs show up, some have no VMs connected. I noticed that some of the VMs are not on the correct Sophos Virtual Appliance (vMotion for ESXi updates etc)

Is there something I am missing ?

I have licenses for 50 servers.

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0 Shweta over 5 years ago

Hi adrian yhy

Could you please ensure if this article has been followed to allow the necessary network traffic. Also, kindly check this link and see if you find any information from the log files.

Shweta

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0 adrian yhy over 5 years ago in reply to Shweta

There are no local (Windows firewall running) and no VMware firewall installed.

As mentioned some VMs are shown (7 out of 48) in the "connected VMs".

BTW, is there an updated KB for the SVM IP address lists ? When installation of SVM 1.3x, we can add in the list of IPs for other SVMs, can that list be modified ? I cannot see the opt folder (only can see public and logs folder) in Windows Explorer or the SVM IP address.
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0 adrian yhy over 5 years ago in reply to Shweta

There are no local (Windows firewall running) and no VMware firewall installed.

As mentioned some VMs are shown (7 out of 48) in the "connected VMs".

BTW, is there an updated KB for the SVM IP address lists ? When installation of SVM 1.3x, we can add in the list of IPs for other SVMs, can that list be modified ? I cannot see the opt folder (only can see public and logs folder) in Windows Explorer or the SVM IP address.
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0 Shweta over 5 years ago in reply to adrian yhy

Hi adrian yhy

I would recommend you to open a support case with the support team as this would require an in-depth investigation to check why other clients are not shown in the connected VMs. Please message me the case number so that I can follow up on it if needed.

Shweta

Community Support Engineer | Sophos Technical Support
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0 SAJ over 5 years ago in reply to adrian yhy

Hi,

May I know how this SVM is managed, Is that Via Enterprise console or Sophos central?

SAJ

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0 adrian yhy over 5 years ago in reply to SAJ

Sophos Central
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0 SAJ over 5 years ago in reply to adrian yhy

Hi,

Please check the necessary services are running as per https://community.sophos.com/kb/en-us/125886

Also, review the article https://community.sophos.com/kb/en-us/133111 for connection issues.

SAJ

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