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Sophos Virtual Environment

THILAK KR over 5 years ago

Hello Guys,

One of my SSVM has run out of space, Can somebody help me on how to increase disk space.

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0 Yashraj S over 5 years ago

Hi THILAK KR

To get this resolved, I would request you to open a support ticket with us.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 THILAK KR over 5 years ago in reply to Yashraj S

HI,

I have opened a case however, i am not getting any update, The engineer who contacted me told he would escalate,However no new up till now.

8949466 is case which i have logged.

Regards.
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0 Yashraj S over 5 years ago in reply to THILAK KR

Hi THILAK KR

Thank you for providing the details! Apologies for the inconvenience. I can see that the case was created day before yesterday and quite a lot of troubleshooting has been done. I do understand that this issue is very critical for you and hence I have reached out to the case owner and have advised them to get back to you as soon as possible. I appreciate your patience and cooperation!

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Yashraj S over 5 years ago in reply to THILAK KR

Hi THILAK KR

Thank you for providing the details! Apologies for the inconvenience. I can see that the case was created day before yesterday and quite a lot of troubleshooting has been done. I do understand that this issue is very critical for you and hence I have reached out to the case owner and have advised them to get back to you as soon as possible. I appreciate your patience and cooperation!

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

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0 SAJ over 5 years ago in reply to Yashraj S

Related KB article

https://community.sophos.com/kb/en-us/134494

Sophos for Virtual Environments - Security Virtual Machines can lose Management Communication to Sophos Central after encountering 'Full Disk' issues

SAJ

Community Support Engineer | Sophos Technical Support
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Sophos Virtual Environment

Sophos for Virtual Environments - Security Virtual Machines can lose Management Communication to Sophos Central after encountering 'Full Disk' issues