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Deadlock Detected Scanning

Hi,

I have seen recently been seeing errors on the Endpoint Console with an error code a049001e saying 'Deadlock detected while asynchronously scanning file " " for user " "'. The error in question has occurred for about 60 computers.

I can't see anything online with regards to this error with a fix or how to troubleshoot this and was wondering if this is a new error that has occurred, after the result of an update. Or has this been an error that has occurred in the past please. Any help or advice on this would be appreciated please?

Kind Regards,
Anthony.

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0 Yashraj S over 3 years ago

Hi Anthony Stevens

I have sent a PM to you regarding this.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Markus Ortner over 3 years ago in reply to Yashraj S

Hi Yashraj,

I‘ve the same Problem, like Anthony Stevens:

..... Endpoint Console with an error code a049001e saying 'Deadlock detected while asynchronously scanning....

Maybe you can help me as well ?

Thank you in advance

Kind Regards

Markus
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0 Yashraj S over 3 years ago in reply to Markus Ortner

Hi Markus,

Can you please confirm if you're running anything Citrix related on your machine?

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Brad Whelchel over 3 years ago in reply to Yashraj S

Hi Yashraj,

I‘ve the same Problem, like Anthony Stevens:

..... Endpoint Console with an error code a049001e saying 'Deadlock detected while asynchronously scanning....

Thanks,

Brad
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0 ArmandoFernandez over 3 years ago

Yashraj,

I have this problem too on a number of endpoints. I do not have citrix installed.

An update failed on just under a hundred endpoints last week. The failed update installed without an uninstaller to remove Sophos. I am currently using the zap tool to remove then re-install sophos. The ' a049001e 'Deadlock detected while asynchronously scanning file' error is happening after trying to reinstall.
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0 Markus Ortner over 3 years ago in reply to Yashraj S

Hi Yashraj,

I don‘t have any Citrix on our machines.

we have Hyper V cluster, Wn Server 2019 and Win 10 Pro Machines affecting this case.

Thank you in advance

Kind Regards

Markus
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0 Shweta over 3 years ago in reply to Markus Ortner

Hi Markus Ortner and ArmandoFernandez

Would you please confirm if you have already registered a support case for this issue? If so, please PM me the case number.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Markus Ortner over 3 years ago in reply to Shweta

Hi Shwata,
Yes I did : [#10048550] Web support query
Thank you :-)
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0 Adam Yarborough over 3 years ago in reply to Shweta

PM Sent with case number as well.
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0 Patrick Laroche over 3 years ago

Same issue here on 78 workstations.
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