Hi,I have seen recently been seeing errors on the Endpoint Console with an error code a049001e saying 'Deadlock detected while asynchronously scanning file " " for user " "'. The error in question has occurred for about 60 computers.I can't see anything online with regards to this error with a fix or how to troubleshoot this and was wondering if this is a new error that has occurred, after the result of an update. Or has this been an error that has occurred in the past please. Any help or advice on this would be appreciated please?
I have this problem too on a number of endpoints. I do not have citrix installed.
An update failed on just under a hundred endpoints last week. The failed update installed without an uninstaller to remove Sophos. I am currently using the zap tool to remove then re-install sophos. The ' a049001e 'Deadlock detected while asynchronously scanning file' error is happening after trying to reinstall.