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Deadlock Detected Scanning

Hi,

I have seen recently been seeing errors on the Endpoint Console with an error code a049001e saying 'Deadlock detected while asynchronously scanning file " " for user " "'. The error in question has occurred for about 60 computers.

I can't see anything online with regards to this error with a fix or how to troubleshoot this and was wondering if this is a new error that has occurred, after the result of an update. Or has this been an error that has occurred in the past please. Any help or advice on this would be appreciated please?

Kind Regards,
Anthony.

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0 Yashraj S over 2 years ago

Hi Anthony Stevens

I have sent a PM to you regarding this.

Thanks,

Yashraj Singha
Team Lead | Global Community Support
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0 Markus Ortner over 2 years ago in reply to Yashraj S

Hi Yashraj,

I‘ve the same Problem, like Anthony Stevens:

..... Endpoint Console with an error code a049001e saying 'Deadlock detected while asynchronously scanning....

Maybe you can help me as well ?

Thank you in advance

Kind Regards

Markus
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0 Yashraj S over 2 years ago in reply to Markus Ortner

Hi Markus,

Can you please confirm if you're running anything Citrix related on your machine?

Thanks,

Yashraj Singha
Team Lead | Global Community Support
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0 Markus Ortner over 2 years ago in reply to Yashraj S

Hi Yashraj,

I don‘t have any Citrix on our machines.

we have Hyper V cluster, Wn Server 2019 and Win 10 Pro Machines affecting this case.

Thank you in advance

Kind Regards

Markus
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0 Shweta over 2 years ago in reply to Markus Ortner

Hi Markus Ortner and ArmandoFernandez

Would you please confirm if you have already registered a support case for this issue? If so, please PM me the case number.

Shweta

Community Support Engineer | Sophos Technical Support
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0 Markus Ortner over 2 years ago in reply to Shweta

Hi Shwata,
Yes I did : [#10048550] Web support query
Thank you :-)
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0 Adam Yarborough over 2 years ago in reply to Shweta

PM Sent with case number as well.
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0 Adam Yarborough over 2 years ago in reply to Shweta

PM Sent with case number as well.
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0 Adam Yarborough over 2 years ago in reply to Adam Yarborough
Also have the DisableAsyncScans registry fix (https://support.citrix.com/article/CTX241246), which just changed the errors and continued to have some issues.

On the affected server, open registry editor and navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\SavService\Application

Create a new REG_DWORD called: DisableAsyncScans with a value of: 1

Hopefully endpoint client will be updated soon to address.
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