Hi,I have seen recently been seeing errors on the Endpoint Console with an error code a049001e saying 'Deadlock detected while asynchronously scanning file " " for user " "'. The error in question has occurred for about 60 computers.I can't see anything online with regards to this error with a fix or how to troubleshoot this and was wondering if this is a new error that has occurred, after the result of an update. Or has this been an error that has occurred in the past please. Any help or advice on this would be appreciated please?
Kind Regards,Anthony.
Hi Anthony Stevens
I have sent a PM to you regarding this.
Yashraj Singha
Community Team Lead, Support & Services| Sophos Technical Support Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts If a post solves your question use the 'Verify Answer' button.
Hi Yashraj,
I‘ve the same Problem, like Anthony Stevens:
..... Endpoint Console with an error code a049001e saying 'Deadlock detected while asynchronously scanning....
Maybe you can help me as well ?
Thank you in advance
Kind Regards
Markus
Hi Markus,
Can you please confirm if you're running anything Citrix related on your machine?
I don‘t have any Citrix on our machines.
we have Hyper V cluster, Wn Server 2019 and Win 10 Pro Machines affecting this case.
Hi Markus Ortner and ArmandoFernandez
Would you please confirm if you have already registered a support case for this issue? If so, please PM me the case number.
Shweta
Hi Shwata,Yes I did : [#10048550] Web support queryThank you :-)
PM Sent with case number as well.
Also have the DisableAsyncScans registry fix (https://support.citrix.com/article/CTX241246), which just changed the errors and continued to have some issues.
Hopefully endpoint client will be updated soon to address.