SVE Guest Agent Install fails when Microsoft.NET Framework 4.7.1 is installed
Works OK with 4.7
Any ideas.
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SVE Guest Agent Install fails when Microsoft.NET Framework 4.7.1 is installed
Works OK with 4.7
Any ideas.
Hi Emineminem,
Could you please share the SVE Guest Agent installation logs. You can find the logs in user temp folder (Run -> %temp%).
Also check if you have any event entries in eventviewer for SVE? refer the below screenshot.
Regards,
Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Hi, there is no Sophos Folder in the event viewer.
This is the only information that I get from the txt file.
094C:11B0][2018-01-30T10:54:23]e000: Error 0x80070643: Failed to install MSI package.
[094C:11B0][2018-01-30T10:54:23]e000: Error 0x80070643: Failed to execute MSI package.
[0A40:146C][2018-01-30T10:54:23]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0A40:146C][2018-01-30T10:54:23]i319: Applied execute package: SGVMManagementService64.msi, result: 0x80070643, restart: None
[0A40:146C][2018-01-30T10:54:23]e000: Error 0x80070643: Failed to execute MSI package.
Hi,
This advice worked for me.
Hello , There is a known issue whereby the SSL/TLS Ciphers that we need to install the Guest Agent are missing. Please could you try the below procedure. To fix this:
On the Affected Machine press Windows key + R to bring up the Run dialogue box. Enter regedit to open the Registry Editor
Don't forget to add a comma before adding the text.
Emineminem,
Thanks for posting this, I have a support ticket open with Sophos for the same issue but I'm getting zero response from them.
I want to try your fix but I don't the Functions value you mention, on any of our servers. Am I missing something? I'd be willing to manually add the Functions value to test (can always roll back from a snaphot).
I don't think the function exists until you try and run the agent install.
Try running the agent install and see it fail. then check if the function exists.
Tried that - no joy. I think I have other issues.
Thanks anyway!
Any luck? I'm having the exact same issue.
I also have the same issue, tried on a couple of VM's a w2k12r2 and a w2k16 get the same issue on both. I've had to reinstall our security VM so have to reinstall all of the agents on my guest VM's and can't get them working!
same here the functions value isn't there even after you install and wait for the installation to fail
I figured it out over here. Maybe this will help someone. I had to do the following:
[public] comment = Public Share path = /public browsable = yes valid users = sophospublic sophos username nobody guest ok = yes guest only = yes guest account = nobody read only = yes directory mode = 0774 [logs] comment = Log Share path = /logs browsable = yes valid users = sophos nobody guest ok = yes guest account = nobody guest only = yes read only = yes directory mode = 0774
If anyone has any input on why this is a horrible idea I would be open to hearing what you have to say.
As well as the cipher change (see this KBA https://community.sophos.com/kb/en-us/126188) are you able to change Network security: LAN Manager authentication level to Send NTLMv2 response only?
If possible, please change this setting, then re-try the installation.
There is also a dedicated Sophos for Virtual Environment community section here:
As well as the cipher change (see this KBA https://community.sophos.com/kb/en-us/126188) are you able to change Network security: LAN Manager authentication level to Send NTLMv2 response only?
If possible, please change this setting, then re-try the installation.
There is also a dedicated Sophos for Virtual Environment community section here: