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SVE Guest Agent Install fail

Emineminem

SVE Guest Agent Install fails when Microsoft.NET Framework 4.7.1 is installed

Works OK with 4.7

Any ideas.



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  • 0

    Hi Emineminem,

    Could you please share the SVE Guest Agent installation logs. You can find the logs in user temp folder (Run -> %temp%).

    Also check if you have any event entries in eventviewer for SVE?  refer the below screenshot.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani

    Hi, there is no Sophos Folder in the event viewer.

    This is the only information that I get from the txt file.

     

    094C:11B0][2018-01-30T10:54:23]e000: Error 0x80070643: Failed to install MSI package.
    [094C:11B0][2018-01-30T10:54:23]e000: Error 0x80070643: Failed to execute MSI package.
    [0A40:146C][2018-01-30T10:54:23]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [0A40:146C][2018-01-30T10:54:23]i319: Applied execute package: SGVMManagementService64.msi, result: 0x80070643, restart: None
    [0A40:146C][2018-01-30T10:54:23]e000: Error 0x80070643: Failed to execute MSI package.

     

     

  • 0 in reply to Emineminem

    UPDATE: I was also unable to install on another server that was using .NET Framework 4.7

    So, I'm not sure that .NET Framework 4.7.1. is the problem.

    Any ideas on  Error 0x80070643: Failed to install MSI package. ?

  • 0 in reply to Emineminem

    Hi Emineminem,

    Can you please share the complete log or you can even DM the logs to me. Also, I would like to know the OS in which you are facing this issue.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani

    Hello again,

    thanks for your help.

    I received a full explanation and fix eventually from Sophos support.

    There is a known issue whereby the SSL/TLS Ciphers that we need to install the Guest Agent are missing. 

    It included a Regedit.

    Thank you once again..
     

  • 0 in reply to Emineminem

    Hi,

    What needed to be enabled? I'm getting this issue on two of our servers.

    thanks

  • +2 in reply to Adam Barnes

    Hi,

    This advice worked for me.

    Hello , There is a known issue whereby the SSL/TLS Ciphers that we need to install the Guest Agent are missing.  Please could you try the below procedure. To fix this:

    On the Affected Machine press Windows key + R to bring up the Run dialogue box. Enter regedit to open the Registry Editor

    • Go to the following registry key HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Cryptography\Configuration\SSL\00010002
    • Right click on the Functions value to Modify it
    • Amend the ciphers added to the end of the current comma separated list previously: Windows 10 & Windows Server 2016 · TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA Other supported Windows platform: ·         TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256_P384,TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA_P384 · Click OK and restart the machine

    Don't forget to add a comma before adding the text.

  • 0 in reply to Emineminem

    Emineminem,

    Thanks for posting this, I have a support ticket open with Sophos for the same issue but I'm getting zero response from them.

    I want to try your fix but I don't the Functions value you mention, on any of our servers.  Am I missing something? I'd be willing to manually add the Functions value to test (can always roll back from a snaphot).

  • 0 in reply to IT Manager2

    I don't think the function exists until you try and run the agent install.

    Try running the agent install and see it fail. then check if the function exists.

  • 0 in reply to Emineminem

    Tried that - no joy.  I think I have other issues.

    Thanks anyway!

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