freeze/thaw VSS failures when Sophos AV is utilized

Hi Everyone,

The reported issue (WINEP-8974) is being worked by development and we are awaiting an update from Mircosoft on this. We will be updating this thread with further developments.

Hi Everyone,

The reported issue (WINEP-8974) is being worked by development and we are awaiting an update from Mircosoft on this. We will be updating this thread with further developments.

When can we expect an update from Microsoft? Within several weeks, months, years? We are experiencing problems since several months now.....

I can confirm this problem also exists on our Server 2016 Essentials with Acronis Backup 12.5 Standard Server. I disabled Tamper Protection and Sophos Health Service for now, but this leaves us in a very uncomfortable situation. Our customer has no internal IT and we provide all IT Services for him, but it is crucial for us to have all remote management informations. Now we are blind in terms of Sophos Server Protection.

Hi is there a time period where the problem will be fixed?

Because this thread is open a very long time now.

Hi Everyone,

I completely understand that this issue is open for quite some time. Microsoft is now working to release a fix and back-port the fix to Windows Server 2016. In addition to the fix from Microsoft, we have developed and are currently testing a workaround for the Sophos Central Server Protection product that will enable affected customers to configure the Sophos Health Service polling interval via a registry key, thus avoiding the conflict. We will provide a further update when we have confirmed dates for both the Microsoft and Sophos releases.