Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 1 subscriber
  • Views 5211 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Windows Server 2008 install of Sophos 9.0.1 Error 80041f09

Josh_VanSickle

When trying to install Sophos 9.0.1 on a file server running Windows Server 2008, I get the following error message:

The installation of Sophos Anti-Virus has failed (error 0x80041f09).  Contact your network administrator.

I have searched the knowledge base for this and nothing there has helped.  This is not an upgrade install as this computer has never had a Sophos product on it before.  I believe it did at one point have a Symantec product.  Reregistering the MSIexec didn't do any good. 

I have run the msi packages individually.  Autoupdate and msxml installed just fine.  Sophos Anti-Virus.msi rolls back and fails after the step "creating folders".

Is it possible that the old, now uninstalled Symantec product is causing this issue?

:1209


This thread was automatically locked due to age.
  • 0

    Did you try to "UNREGISTER" the msiexec and then "REGISTER" again?

    MSIEXEC /UNREGISTER

    Then type

    MSIEXEC /REGSERVER

    No visible change will take place. However, if you run the setup program again, it should now work.

    Gianluca

    :1213
  • 0

    Please note where I said "reregistering MSIexec didn't do any good."

    I have already tried the steps you recommended.

    :1215
  • 0

    One should keep the old logs and document all the problems - during the last Beta I crippled two machines :smileyvery-happy:. But details are lost ...

    Usual questions (we know it would have been an initial install): Is this a domain environment? From where did you install? Did you use Protect computers? 

    A word of warning: if you install autoupdate using the MSI (without any switches) you might end up with an incorrect configuration (at least not long ago the SAV product selected defaulted to SAVNT!).

    I managed to get Sophos (re-)installed on both machines (without reinstalling the OS) after some hacking (filesystem, local users and registry) and using the Windows Installer CleanUp Utility - horrible but less bloodshed than expected (and the server was in a network that closely resembled my live network :smileywink:)

    Christian

    :1260
  • 0

    It is a domain environment.  Both domain controllers are running server 2008 as well and I had no problems with the Sophos install on either one.

    The install was being run from a file called savw_90_sa_sfx.exe that extracts files to a folder and runs the MSIs automatically.  I believe it is the Sophos default install file for enterprise environments, but I'm not sure.  I'm relatively new to the organization and Sophos so I'm not positive on the origin of the installer exe we use.

    I don't know what the "Protect computers" option is, so I assume I didn't use it.  If I knew what it was and how to use it, I might.

    I'm not too worried about the autoupdate configuration at this point, I just want to get Sophos itself installed and will figure out the rest from there.

    Thanks for the help Christian.

    :1269
  • 0

    Without AutoUpdate you won't get any new/updated detection data nor software updates. Do your DCs update directly from Sophos?

    The installer is for standalone computers. Not that it will not work but in an enterprise you should use the Enterprise Console. The concept is that you set up one (or more) management server(s) and additional update manager(s) if needed. The update manager (SUM) fetches software and data from Sophos and your computers get their updates from wherever SUM put them.

    You should by all means rethink you setup.

    As for the failed install - I'd suggest that you contact support (see articles 33556 and 33533).

    Christian

    :1278
Unfiltered HTML