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Windows Server 2008 install of Sophos 9.0.1 Error 80041f09

Josh_VanSickle

When trying to install Sophos 9.0.1 on a file server running Windows Server 2008, I get the following error message:

The installation of Sophos Anti-Virus has failed (error 0x80041f09).  Contact your network administrator.

I have searched the knowledge base for this and nothing there has helped.  This is not an upgrade install as this computer has never had a Sophos product on it before.  I believe it did at one point have a Symantec product.  Reregistering the MSIexec didn't do any good. 

I have run the msi packages individually.  Autoupdate and msxml installed just fine.  Sophos Anti-Virus.msi rolls back and fails after the step "creating folders".

Is it possible that the old, now uninstalled Symantec product is causing this issue?

:1209


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  • 0

    Without AutoUpdate you won't get any new/updated detection data nor software updates. Do your DCs update directly from Sophos?

    The installer is for standalone computers. Not that it will not work but in an enterprise you should use the Enterprise Console. The concept is that you set up one (or more) management server(s) and additional update manager(s) if needed. The update manager (SUM) fetches software and data from Sophos and your computers get their updates from wherever SUM put them.

    You should by all means rethink you setup.

    As for the failed install - I'd suggest that you contact support (see articles 33556 and 33533).

    Christian

    :1278
Reply
  • 0

    Without AutoUpdate you won't get any new/updated detection data nor software updates. Do your DCs update directly from Sophos?

    The installer is for standalone computers. Not that it will not work but in an enterprise you should use the Enterprise Console. The concept is that you set up one (or more) management server(s) and additional update manager(s) if needed. The update manager (SUM) fetches software and data from Sophos and your computers get their updates from wherever SUM put them.

    You should by all means rethink you setup.

    As for the failed install - I'd suggest that you contact support (see articles 33556 and 33533).

    Christian

    :1278
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