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Windows Server 2008 install of Sophos 9.0.1 Error 80041f09

Josh_VanSickle

When trying to install Sophos 9.0.1 on a file server running Windows Server 2008, I get the following error message:

The installation of Sophos Anti-Virus has failed (error 0x80041f09).  Contact your network administrator.

I have searched the knowledge base for this and nothing there has helped.  This is not an upgrade install as this computer has never had a Sophos product on it before.  I believe it did at one point have a Symantec product.  Reregistering the MSIexec didn't do any good. 

I have run the msi packages individually.  Autoupdate and msxml installed just fine.  Sophos Anti-Virus.msi rolls back and fails after the step "creating folders".

Is it possible that the old, now uninstalled Symantec product is causing this issue?

:1209


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    It is a domain environment.  Both domain controllers are running server 2008 as well and I had no problems with the Sophos install on either one.

    The install was being run from a file called savw_90_sa_sfx.exe that extracts files to a folder and runs the MSIs automatically.  I believe it is the Sophos default install file for enterprise environments, but I'm not sure.  I'm relatively new to the organization and Sophos so I'm not positive on the origin of the installer exe we use.

    I don't know what the "Protect computers" option is, so I assume I didn't use it.  If I knew what it was and how to use it, I might.

    I'm not too worried about the autoupdate configuration at this point, I just want to get Sophos itself installed and will figure out the rest from there.

    Thanks for the help Christian.

    :1269
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  • 0

    It is a domain environment.  Both domain controllers are running server 2008 as well and I had no problems with the Sophos install on either one.

    The install was being run from a file called savw_90_sa_sfx.exe that extracts files to a folder and runs the MSIs automatically.  I believe it is the Sophos default install file for enterprise environments, but I'm not sure.  I'm relatively new to the organization and Sophos so I'm not positive on the origin of the installer exe we use.

    I don't know what the "Protect computers" option is, so I assume I didn't use it.  If I knew what it was and how to use it, I might.

    I'm not too worried about the autoupdate configuration at this point, I just want to get Sophos itself installed and will figure out the rest from there.

    Thanks for the help Christian.

    :1269
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