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Windows Server 2008 install of Sophos 9.0.1 Error 80041f09

Josh_VanSickle

When trying to install Sophos 9.0.1 on a file server running Windows Server 2008, I get the following error message:

The installation of Sophos Anti-Virus has failed (error 0x80041f09).  Contact your network administrator.

I have searched the knowledge base for this and nothing there has helped.  This is not an upgrade install as this computer has never had a Sophos product on it before.  I believe it did at one point have a Symantec product.  Reregistering the MSIexec didn't do any good. 

I have run the msi packages individually.  Autoupdate and msxml installed just fine.  Sophos Anti-Virus.msi rolls back and fails after the step "creating folders".

Is it possible that the old, now uninstalled Symantec product is causing this issue?

:1209


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  • 0

    One should keep the old logs and document all the problems - during the last Beta I crippled two machines :smileyvery-happy:. But details are lost ...

    Usual questions (we know it would have been an initial install): Is this a domain environment? From where did you install? Did you use Protect computers? 

    A word of warning: if you install autoupdate using the MSI (without any switches) you might end up with an incorrect configuration (at least not long ago the SAV product selected defaulted to SAVNT!).

    I managed to get Sophos (re-)installed on both machines (without reinstalling the OS) after some hacking (filesystem, local users and registry) and using the Windows Installer CleanUp Utility - horrible but less bloodshed than expected (and the server was in a network that closely resembled my live network :smileywink:)

    Christian

    :1260
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  • 0

    One should keep the old logs and document all the problems - during the last Beta I crippled two machines :smileyvery-happy:. But details are lost ...

    Usual questions (we know it would have been an initial install): Is this a domain environment? From where did you install? Did you use Protect computers? 

    A word of warning: if you install autoupdate using the MSI (without any switches) you might end up with an incorrect configuration (at least not long ago the SAV product selected defaulted to SAVNT!).

    I managed to get Sophos (re-)installed on both machines (without reinstalling the OS) after some hacking (filesystem, local users and registry) and using the Windows Installer CleanUp Utility - horrible but less bloodshed than expected (and the server was in a network that closely resembled my live network :smileywink:)

    Christian

    :1260
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