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Installing on windows server 2008

dijsil

I had an issue with server being slow to load and tried uninstalling the av to check if it was causing the issue (which it was)

 

Now I am trying to install it back and its telling me installation failed.

 

Any ideas?



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  • 0

    Hi dijsil,

    We'll need to look into the installation log to see why this failed.  Could you provide us with a copy of the SophosCloudInstaller log located in C:\ProgramData\Sophos\CloudInstaller\Log\ for us to analyze?

  • 0 in reply to MEric

    Please find below the log file:

    Started C:\Users\ADMINI~1.AUT\AppData\Local\Temp\2\sfl-6d81b592\Setup.exe
    2020-04-03T14:31:13.7329608Z INFO : Stage 1 command-line options:
    2020-04-03T14:31:13.7329608Z INFO : ---
    2020-04-03T14:31:13.7329608Z INFO : Quiet mode on: 0
    2020-04-03T14:31:13.7329608Z INFO : Automatic Proxy detection disabled: 0
    2020-04-03T14:31:13.7329608Z INFO : No feedback mode on: 0
    2020-04-03T14:31:13.7329608Z INFO : Dump feedback enabled: 0
    2020-04-03T14:31:13.7329608Z INFO : Bypass competitor removal: 0
    2020-04-03T14:31:13.7329608Z INFO : Using CRT catalog file path: --
    2020-04-03T14:31:13.7329608Z INFO : Only register endpoint with Central: 0
    2020-04-03T14:31:13.7329608Z INFO : Log messages between endpoint and Central: 0
    2020-04-03T14:31:13.7329608Z INFO : Log command-line passed to executables: 0
    2020-04-03T14:31:13.7329608Z INFO : Using custom server that hosts the installer stage2 filename : --
    2020-04-03T14:31:13.7329608Z INFO : Using cloud group: --
    2020-04-03T14:31:13.7329608Z INFO : Overriding computer name: --
    2020-04-03T14:31:13.7329608Z INFO : Overriding computer description: --
    2020-04-03T14:31:13.7329608Z INFO : Overriding domain name: --
    2020-04-03T14:31:13.7329608Z INFO : Language will be set to: --
    2020-04-03T14:31:13.7329608Z INFO : Using message relays: --
    2020-04-03T14:31:13.7329608Z INFO : Proxy address: --
    2020-04-03T14:31:13.7329608Z INFO : Proxy user name: --
    2020-04-03T14:31:13.7329608Z INFO : Using custom customer token: --
    2020-04-03T14:31:13.7329608Z INFO : Using specified products: --
    2020-04-03T14:31:13.7329608Z INFO : Using certificates from the MCS app data folder.: 0
    2020-04-03T14:31:13.7329608Z INFO : Using custom customer ID.: --
    2020-04-03T14:31:13.7329608Z INFO : Using specified user ID.: --
    2020-04-03T14:31:13.7329608Z INFO : Using local install source.: --
    2020-04-03T14:31:13.7329608Z INFO : ---
    2020-04-03T14:31:13.7797578Z INFO : Sending HTTP 'POST' request to: api/download/stage2-details/aa82adf7-e8ea-4c5a-a045-d857c2ed5e18
    2020-04-03T14:31:14.0449408Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2020-04-03T14:31:14.0449408Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2020-04-03T14:31:14.0449408Z INFO : Set security protocol: 00000800
    2020-04-03T14:31:14.0449408Z INFO : Opening connection to api-cloudstation-eu-central-1.prod.hydra.sophos.com
    2020-04-03T14:31:14.0449408Z INFO : Request content size: 28
    2020-04-03T14:31:14.4037178Z INFO : Sending request
    2020-04-03T14:31:14.4037178Z INFO : Request sent
    2020-04-03T14:31:14.4661138Z INFO : Response status code: 200
    2020-04-03T14:31:14.4661138Z INFO : Response data size: 175
    2020-04-03T14:31:14.4661138Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2020-04-03T14:31:14.4661138Z INFO : Parsing message received for Stage 2 filename: '{"mcs_server":"mcs-cloudstation-eu-central-1.prod.hydra.sophos.com","stage2_filename":"stage2-1.7.6.0-daca93307f3e8900de6f94f09f1d1d9f0632efc134807704132abf32fd2cbc4d.tar.gz"}'
    2020-04-03T14:31:14.4661138Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/stage2-1.7.6.0-daca93307f3e8900de6f94f09f1d1d9f0632efc134807704132abf32fd2cbc4d.tar.gz
    2020-04-03T14:31:14.4661138Z WARNING : WinHttpGetProxyForUrl returned: 12180
    2020-04-03T14:31:14.4661138Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
    2020-04-03T14:31:14.4661138Z INFO : Set security protocol: 00000800
    2020-04-03T14:31:14.4661138Z INFO : Opening connection to downloads.sophos.com
    2020-04-03T14:31:14.4661138Z INFO : Request content size: 0
    2020-04-03T14:31:14.8716878Z INFO : Sending request
    2020-04-03T14:31:14.8716878Z INFO : Request sent
    2020-04-03T14:31:15.4644498Z INFO : Response status code: 200
    2020-04-03T14:31:15.4644498Z INFO : Response data size: 1742022
    2020-04-03T14:31:15.4644498Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
    2020-04-03T14:31:15.4644498Z INFO : Extracting files:
    2020-04-03T14:31:15.4644498Z INFO : integrity.dat
    2020-04-03T14:31:15.4644498Z INFO : manifest.dat
    2020-04-03T14:31:15.4644498Z INFO : scf.dat
    2020-04-03T14:31:15.4644498Z INFO : sof.dat
    2020-04-03T14:31:15.4644498Z INFO : SophosSetup_Stage2.exe
    2020-04-03T14:31:15.4956478Z INFO : SUL.dll
    2020-04-03T14:31:15.5112468Z INFO : Management Certs/sophosca1.crl
    2020-04-03T14:31:15.5112468Z INFO : Management Certs/sophosca1.crt
    2020-04-03T14:31:15.5112468Z INFO : Management Certs/sophosca2.crl
    2020-04-03T14:31:15.5112468Z INFO : Management Certs/sophosca2.crt
    2020-04-03T14:31:15.5112468Z INFO : Management Certs/sophosca3.crl
    2020-04-03T14:31:15.5112468Z INFO : Management Certs/sophosca3.crt
    2020-04-03T14:31:15.5112468Z INFO : Management Certs/sophosca4.crl
    2020-04-03T14:31:15.5112468Z INFO : Management Certs/sophosca4.crt
    2020-04-03T14:31:15.5112468Z INFO : ManifestCerts/rootca.crl
    2020-04-03T14:31:15.5112468Z INFO : ManifestCerts/rootca.crt
    2020-04-03T14:31:15.5112468Z INFO : ManifestCerts/rootca384.crl
    2020-04-03T14:31:15.5112468Z INFO : ManifestCerts/rootca384.crt
    2020-04-03T14:31:15.5268458Z ERROR : FileSystemFinder failure: 87
    2020-04-03T14:31:15.5268458Z ERROR : FileSystemFinder failure: 87
    2020-04-03T14:31:15.5268458Z INFO : Cleaning up extracted files
    2020-04-03T14:31:19.7229768Z INFO : FindMainWindow: pid=0
    2020-04-03T14:31:19.7229768Z ERROR : Exception: Could not find any files named *manifest.dat in C:\\Program Files\\Sophos\\CloudInstaller\\extract_cache

  • 0 in reply to dijsil

    Hi  

    Would you please suggest which Sophos product you are trying to install on the windows 2008 server?

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • 0 in reply to Jasmin

    Sophos Server Protection

  • 0 in reply to dijsil

    Hi  

    To get a resolution for this issue, I'd request you to open a case or provide us with your licensing details through PM to me to help you to open a case with Sophos Support. 

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • +1 in reply to dijsil

    Hi dijsil,

    Try redownloading your installer, however instead of clicking the link to download the Server installer, right click it and select copy.  Modify the URL to SophosInstall.exe rather than SophosSetup.exe and try that installer.

    Example:
    api-cloudstation-eu-central-1.prod.hydra.sophos.com/.../SophosSetup.exe
    api-cloudstation-eu-central-1.prod.hydra.sophos.com/.../SophosInstall.exe

  • +3 in reply to dijsil

    Hi  

     

     

    For the error "ERROR : FileSystemFinder failure: 87" we usually see this in Windows Server 2008. An alternate installer (from the instructions below) should help install Sophos.

    1. Login to Sophos Central, choose Protect Devices
    2. Right-Click on the Download Windows Server Installer link under the heading of Server Protection, choose Copy link address
    3. Open then paste the link in a new tab, modify the link changing the SophosSetup.exe to SophosInstall.exe press enter a different version of the installer should be downloaded. 
    4. It should be about 25 MB in size, right-click then choose to Run As Administrator for the 2008 devices. 
  • 0 in reply to DianneY

    thanks managed to get it working with the instructions you gave me thanks.

  • 0 in reply to dijsil

    Hi  

    Great that our suggestion worked for you! Thanks!

  • 0 in reply to DianneY

    After installing Sophos again when rebooting server is taking long on applying computer settings.

     

    is there a fix for this?

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