Installing on windows server 2008

Question

I had an issue with server being slow to load and tried uninstalling the av to check if it was causing the issue (which it was) 
 
 Now I am trying to install it back and its telling me installation failed. 
 
 Any ideas?

DianneY · Accepted Answer

Hi dijsil

For the error "ERROR : FileSystemFinder failure: 87" we usually see this in Windows Server 2008. An alternate installer (from the instructions below) should help install Sophos. 
 
 Login to Sophos Central, choose Protect Devices 
 Right-Click on the Download Windows Server Installer link under the heading of Server Protection , choose Copy link address 
 Open then paste the link in a new tab, modify the link changing the SophosSetup.exe to SophosInstall.exe press enter a different version of the installer should be downloaded. 
 It should be about 25 MB in size, right-click then choose to Run As Administrator for the 2008 devices.

Jasmin · Answer

Hi dijsil 
 This is a known issue with Windows 2008 server but as it is going to be out of support soon and will only be available in extended support in the near future. 
 I'll PM you the solution, please let us know if that works or not for you.

MEric · Answer

Hi dijsil, 
 Try redownloading your installer, however instead of clicking the link to download the Server installer, right click it and select copy. Modify the URL to SophosInstall.exe rather than SophosSetup.exe and try that installer. 
 Example: api-cloudstation-eu-central-1.prod.hydra.sophos.com/.../Sophos Setup .exe api-cloudstation-eu-central-1.prod.hydra.sophos.com/.../Sophos Install .exe