This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Windows 10 thin-client UWF problem

Hi all.

Im having some problem with Sophos Endpoint and Windows 10 thin-clients with UWF activated.

I found this https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/105104/sophos-endpoint-causing-chkdisk-errors-on-windows-10-thin-client-with-unified-write-filter---uwf/384690?pi2147=4

The problem we have is that during sophos scans it takes alot of cache-memory triggering the UWF warning and it will reboot.

Im not 100% sure of the cache size that we can utilize but i belive its around 1GB, so if i scan a usb-stick with a few files it will do it, no problems but if i scan about 1GB of files it will hit the UWF and the client will send a warning and after acouple of minutes it will reboot.

Have any one else had this issue?

Best Regards

Tobbe

This thread was automatically locked due to age.

Parents

0 Shweta over 4 years ago
Hi Tobbe_h

AFAIK the sheer amount of changes that are made when trying to scan files, intercept processes, perform network lookups for malicious IPs and so on cause the two programs to be incompatible. However, our recommendations are the same as the Microsoft recommendations for UWF. AntiMalware support would need to be configured as per this link. You may also need to take into consideration the below two Microsoft articles relating to applying updates to UWF secured systems as these may affect the Sophos Update process:

Apply OEM updates to UWF protected devices

Apply Windows updates to UWF-protected devices
Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel
0 Tobbe_h over 4 years ago in reply to Shweta

Hi Shweta.

Thank you for the reply.

You dont know what registry settings we need to make exception for (the file/folder exeptions shouldnt be any big problems)?

I will look into how the windows updates is being handled.

BR

Tobbe
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 4 years ago in reply to Tobbe_h

Hi Tobbe_h

If you are facing any issues while creating Exclusions, I would request you to open a support case and PM me the case number. You shall be then able to create File as well as registry exclusions if required.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Shweta over 4 years ago in reply to Tobbe_h

Hi Tobbe_h

If you are facing any issues while creating Exclusions, I would request you to open a support case and PM me the case number. You shall be then able to create File as well as registry exclusions if required.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data