Hello guys,
First of all let me tell you that is my first time here and I would like to thank you all in advance for all your help.
Since some days ago some clients stopped to report to SEC.
I've checked the router logs and all of them have the same error "E Router::Start: Caught Certificate request refused by certification manager, undefined failure "
here is below one of the router log from one of the clients computer.
07.09.2018 11:53:46 2BC8 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20180907-105346.log
07.09.2018 11:53:46 2BC8 I Sophos Messaging Router 4.1.1.127 starting...
07.09.2018 11:53:46 2BC8 I Setting ACE_FD_SETSIZE to 138
07.09.2018 11:53:46 2BC8 I Initializing CORBA...
07.09.2018 11:53:46 2BC8 I Connection cache limit is 10
07.09.2018 11:53:47 2BC8 I Router::ConfigureSslContext: keeping legacy compatibility of TLS 1 and TLS 1.1.
07.09.2018 11:53:47 2BC8 I Creating ORB runner with 4 threads
07.09.2018 11:53:47 2BC8 W No public key certificate found in the store. Requesting a new certificate.
07.09.2018 11:53:47 2BC8 I Getting parent router IOR from 192.168.0.50:8192
07.09.2018 11:53:47 2BC8 I This computer is part of the domain "domain name"
07.09.2018 11:53:47 2BC8 I Getting a new router certificate...
07.09.2018 11:53:47 2BC8 I SSL handshake done, local IP address = 192.168.0.65
07.09.2018 11:53:47 2BC8 I Current certificate name is
07.09.2018 11:53:47 2BC8 I Sending unique token request...
07.09.2018 11:53:49 2BC8 I Got unique token: 903658
07.09.2018 11:53:49 2BC8 I New certificate name is Router$pc19:903658
07.09.2018 11:53:49 2BC8 I Creating cryptographic key pair
07.09.2018 11:53:51 2BC8 E Router::Start: Caught Certificate request refused by certification manager, undefined failure
07.09.2018 11:53:51 2BC8 I Restarting...
What should I do?
Thanks.
Daniel
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