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August 23rd Sophos Update Causes: 32-bit Outlook 2013, Internet Explorer, FireFox to not open in Windows 10

The subject sums it up. Since yesterday's update, we noticing a consistent trend in our environment. Computers running Windows 10 are having issues opening Outlook 2013, IE and FF to not open after a Sophos update yesterday morning around 10:30 AM (EST.)

In the event viewer, checked why the applications are failing to open and it shows APPHANG, faulting module: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll

The work-around has been to cut/paste both sophos_detoured.dll and sophos_detoured_x64.dll out of that folder. As soon as we do that the applications launch. This only started happening August 23rd morning.

Anyone have experience with this so far? I would have expected to see this on the forums already.

Thanks,

This thread was automatically locked due to age.

0 JoshMcCracken over 6 years ago

Fullscreen report.txt Download

Sophos Endpoint Security and Control status report for machine CORNB156

[General]  
Endpoint security and control =  10.8 
Support reference =   
Current user rights =  Sophos Administrator 
 
[Anti-virus and HIPS] 
-[ Software]
Sophos Anti-Virus 10.8.2.311 
On-access status Enabled 
Detection engine 3.73.0 
Detection data 5.54 
Virus data date 8/21/2018 
Items detected 24410608 
Detection identities 176 
HIPS rules version 10.3.244.1 
HIPS configuration version 1.0.65.2 
Last updated 8/27/2018 9:19:03 AM 
 
+[ Components]
AppFeedManager.dll 10.8.2.311 , size 531008 bytes  
ApplicationManagement.dll 10.8.2.311 , size 460808 bytes  
AuthorisedLists.dll 10.8.2.311 , size 246800 bytes  
BackgroundScanning.dll 10.8.2.311 , size 102880 bytes  
BHOManagement.dll 10.8.2.311 , size 338688 bytes  
bpaif.dll 2.5.0.99 , size 265480 bytes  
Categories.dll 10.8.2.311 , size 21784 bytes  
ComponentManager.dll 10.8.2.311 , size 124168 bytes  
Configuration.dll 10.8.2.311 , size 377624 bytes  
DesktopMessaging.dll 10.8.2.311 , size 530432 bytes  
DetectionFeedback.dll 10.8.2.311 , size 1019304 bytes  
DriveProcessor.dll 10.8.2.311 , size 174040 bytes  
EEConsumer.dll 10.8.2.311 , size 139256 bytes  
FilterProcessors.dll 10.8.2.311 , size 272248 bytes  
FSDecomposer.dll 10.8.2.311 , size 118416 bytes  
ICAdapter.dll 10.8.2.311 , size 222376 bytes  
ICManagement.dll 10.8.2.311 , size 587536 bytes  
ICProcessors.dll 10.8.2.311 , size 374040 bytes  
Instrumentation.dll 10.8.2.311 , size 84656 bytes  
LegacyConsumers.dll 10.8.2.311 , size 128328 bytes  
Localisation.dll 10.8.2.311 , size 155944 bytes  
Logging.dll 10.8.2.311 , size 532032 bytes  
osdp.dll 1.44.1.2420 , size 239000 bytes  
Persistance.dll 10.8.2.311 , size 125704 bytes  
rkdisk.dll 1.5.33.1 , size 121888 bytes  
Safestore32.dll 1.3.0.1 , size 1699752 bytes  
SafeStore64.dll 1.3.0.1 , size 2278520 bytes  
SavAdapter.dll 10.8.2.311 , size 1595904 bytes  
SAVControl.dll 10.8.2.311 , size 240088 bytes  
SAVI.dll 9.0.11.2420 , size 3571608 bytes  
savmscm.dll 2.00.1503 , size 261376 bytes  
SavNeutralRes.dll 10.8.2.311 , size 3232856 bytes  
SavPlugin.dll 10.8.2.311 , size 148080 bytes  
SavRes.dll 10.8.2.311 , size 776664 bytes  
SavResChs.dll 10.8.2.311 , size 143352 bytes  
SavResCht.dll 10.8.2.311 , size 142840 bytes  
SavResDeu.dll 10.8.2.311 , size 203136 bytes  
SavResEng.dll 10.8.2.311 , size 194824 bytes  
SavResEsp.dll 10.8.2.311 , size 203136 bytes  
SavResFra.dll 10.8.2.311 , size 214008 bytes  
SavResIt.dll 10.8.2.311 , size 209336 bytes  
SavResJap.dll 10.8.2.311 , size 157928 bytes  
SavSecurity.dll 10.8.2.311 , size 164136 bytes  
SavShellExt.dll 10.8.2.311 , size 427616 bytes  
SavShellExtX64.dll 10.8.2.311 , size 546544 bytes  
SAVUserContext.dll 10.8.2.311 , size 125824 bytes  
ScanEditExports.dll 10.8.2.311 , size 56136 bytes  
ScanEditFacade.dll 10.8.2.311 , size 223400 bytes  
ScanManagement.dll 10.8.2.311 , size 333568 bytes  
SEDManagement.dll 10.8.2.311 , size 391752 bytes  
SIPSManagement.dll 10.8.2.311 , size 758440 bytes  
SophosOfficeAV.dll 10.8.2.311 , size 177176 bytes  
SophosOfficeAVx64.dll 10.8.2.311 , size 214576 bytes  
SophtainerAdapter.dll 10.8.2.311 , size 89896 bytes  
sophtlib.dll 1.00.0.2420 , size 770456 bytes  
SWIManagement.dll 10.8.2.311 , size 237408 bytes  
SystemInformation.dll 10.8.2.311 , size 132992 bytes  
TamperProtectionControl.dll 10.8.2.311 , size 153264 bytes  
TamperProtectionControlX64.dll 10.8.2.311 , size 178256 bytes  
TamperProtectionManagement.dll 10.8.2.311 , size 242072 bytes  
TamperProtectionPlugin.dll 10.8.2.311 , size 285168 bytes  
ThreatDetection.dll 10.8.2.311 , size 603192 bytes  
ThreatManagement.dll 10.8.2.311 , size 782928 bytes  
Translators.dll 10.8.2.311 , size 236440 bytes  
VEController.dll 10.8.2.311 , size 279992 bytes  
veex.dll 3.73.0.2420 , size 4372688 bytes  
VirusDetection.dll 10.8.2.311 , size 1027616 bytes  
wow64ext.dll 1.0.0.9 , size 64392 bytes  
BackgroundScanClient.exe 10.8.2.311 , size 82672 bytes  
ForceUpdateAlongSideSGN.exe 10.8.2.311 , size 300256 bytes  
Native.exe 10.8.2.311 , size 317000 bytes  
sav32cli.exe 2.99.9.00 , size 528896 bytes  
SAVAdminService.exe 10.8.2.311 , size 251984 bytes  
SAVCleanupService.exe 10.8.2.311 , size 169888 bytes  
SavMain.exe 10.8.2.311 , size 1748200 bytes  
SavProgress.exe 10.8.2.311 , size 498784 bytes  
SavProxy.exe 10.8.2.311 , size 90984 bytes  
SavService.exe 10.8.2.311 , size 225000 bytes  
SAVTelem.exe 10.8.2.311 , size 70712 bytes  
ssr32.exe 1.3.0.1 , size 151096 bytes  
ssr64.exe 1.3.0.1 , size 173928 bytes  
WSCClient.exe 10.8.2.311 , size 282160 bytes  
difxapi.dll 2.1 , size 414152 bytes  
swi_filter.dll 3.6.0.3312 , size 2919560 bytes  
swi_filter_64.dll 3.6.0.3312 , size 4144112 bytes  
swi_ifslsp.dll 3.6.0.3312 , size 141424 bytes  
swi_ifslsp_64.dll 3.6.0.3312 , size 201656 bytes  
swi_di.exe 3.6.0.3312 , size 298840 bytes  
swi_fc.exe 3.6.0.3312 , size 3164376 bytes  
swi_filter.exe 3.6.0.3312 , size 475384 bytes  
swi_lsp32_util.exe 3.6.0.3312 , size 251472 bytes  
swi_lspdiag.exe 3.6.0.3312 , size 213552 bytes  
swi_lspdiag_64.exe 3.6.0.3312 , size 262976 bytes  
swi_service.exe 3.6.0.3312 , size 3621480 bytes  
swi_update_64.exe 3.6.0.3312 , size 2121216 bytes  
swi_callout.sys 3.6.0.1 , size 47760 bytes  
savonaccess.sys 3.25.2.0 , size 204328 bytes  
SophosBootDriver.sys 1.1.1.0 , size 45840 bytes  
SophosBootTasks.exe 10.8.2.311 , size 44304 bytes  
 
+[ Detection identity files]
keylo-ul.ide  
fare-fih.ide  
emote-vz.ide  
msili-sy.ide  
hupig-wm.ide  
blada-hg.ide  
pdfu-fmg.ide  
sidewi-a.ide  
mdro-igi.ide  
autosp-j.ide  
spy-ard.ide  
msili-tb.ide  
fare-fiv.ide  
fare-fiw.ide  
emote-wr.ide  
phis-cxx.ide  
emote-wt.ide  
msili-tc.ide  
emote-wv.ide  
netwi-mj.ide  
pdfu-fmu.ide  
remco-cp.ide  
drop-ui.ide  
lethi-dj.ide  
fare-fja.ide  
msil-lod.ide  
fare-fje.ide  
phis-cyb.ide  
mdro-igl.ide  
emote-wy.ide  
phis-cye.ide  
rtfdro-q.ide  
htmld-ie.ide  
bank-gws.ide  
age-azkg.ide  
delf-gui.ide  
netwi-mk.ide  
zbot-mex.ide  
msil-lor.ide  
vbinj-st.ide  
trick-ed.ide  
remco-cn.ide  
phis-czh.ide  
miner-ov.ide  
inje-dks.ide  
steal-ar.ide  
trick-eg.ide  
age-azlf.ide  
pdfu-foj.ide  
phis-czo.ide  
age-azli.ide  
phis-czp.ide  
msil-loy.ide  
docd-ozp.ide  
phis-czq.ide  
zbot-mfb.ide  
formb-da.ide  
inje-dku.ide  
msil-log.ide  
phis-czx.ide  
age-azls.ide  
blada-hk.ide  
steal-az.ide  
fare-fkn.ide  
remco-ct.ide  
emote-ya.ide  
formb-dd.ide  
emote-xb.ide  
pdfu-fox.ide  
docd-pan.ide  
emoge-fo.ide  
msil-lpi.ide  
rtf-bb.ide  
fare-flj.ide  
zbot-mey.ide  
inje-dle.ide  
rans-ezt.ide  
docd-pdf.ide  
msil-lpo.ide  
phis-dbj.ide  
chisb-vt.ide  
phis-dbk.ide  
blada-hr.ide  
emoge-fq.ide  
delf-guy.ide  
docd-pdk.ide  
shiot-de.ide  
zbot-mfe.ide  
pdfu-fpu.ide  
keylo-ut.ide  
hawke-rx.ide  
phis-dbv.ide  
fuerbo-g.ide  
rans-ezx.ide  
zbot-mfx.ide  
inje-dli.ide  
fare-fjs.ide  
emote-yt.ide  
fare-fmd.ide  
rans-ezy.ide  
fare-fmg.ide  
zbot-mga.ide  
formb-dq.ide  
mdro-ihc.ide  
age-azki.ide  
rans-ezq.ide  
rans-faa.ide  
fare-fld.ide  
docph-y.ide  
remco-cv.ide  
remco-da.ide  
inje-dlo.ide  
remco-db.ide  
formb-dr.ide  
steal-bl.ide  
trick-ee.ide  
delf-gvj.ide  
age-aznx.ide  
lokib-ak.ide  
nymai-hy.ide  
remco-dd.ide  
age-azoc.ide  
inje-dlz.ide  
bckdo-ab.ide  
inje-dmd.ide  
wont-aem.ide  
darkc-ht.ide  
formbo-t.ide  
fare-fnd.ide  
msil-lrj.ide  
inje-dmj.ide  
zbot-mgk.ide  
docd-phy.ide  
rtfdr-dj.ide  
emote-zn.ide  
nanoc-zl.ide  
msil-lro.ide  
age-azox.ide  
emote-zp.ide  
nanoc-zm.ide  
remco-dh.ide  
formb-ed.ide  
msil-lrp.ide  
rans-fad.ide  
fare-fnj.ide  
docph-ad.ide  
bank-gwy.ide  
nymai-ia.ide  
keylo-ur.ide  
trick-et.ide  
vbinj-sz.ide  
lokib-ao.ide  
age-azpo.ide  
emot-aai.ide  
fare-fnx.ide  
pdfdro-m.ide  
zbot-mgt.ide  
msil-lrw.ide  
formb-eh.ide  
miner-ox.ide  
emot-aan.ide  
nanoc-zt.ide  
encdo-af.ide  
docd-pix.ide  
gandcr-w.ide  
gen-e.ide  
zbot-mhd.ide  
emot-aas.ide  
msili-uk.ide  
msili-ul.ide  
pdfu-ftf.ide  
emoge-fn.ide  
blada-id.ide  
zbot-mhg.ide  
zbot-mhi.ide  
zbot-mhj.ide  
 
 
[Web Control] 
+[ Software]
Web control 1.5.2549 
Web control status Disabled 
 
+[ Components]
swc_service.exe 1.5.2549 , size 360040 bytes  
SWCAdapter.dll 1.5.2549 , size 328384 bytes  
WCMResChs.dll 1.5.2549 , size 18648 bytes  
WCMResCht.dll 1.5.2549 , size 18648 bytes  
WCMResDeu.dll 1.5.2549 , size 19160 bytes  
WCMResEng.dll 1.5.2549 , size 18136 bytes  
WCMResEsp.dll 1.5.2549 , size 19160 bytes  
WCMResFra.dll 1.5.2549 , size 19160 bytes  
WCMResIt.dll 1.5.2549 , size 19160 bytes  
WCMResJap.dll 1.5.2549 , size 19160 bytes  
WCPResChs.dll 1.5.2549 , size 87792 bytes  
WCPResCht.dll 1.5.2549 , size 87792 bytes  
WCPResDeu.dll 1.5.2549 , size 88304 bytes  
WCPResEng.dll 1.5.2549 , size 87280 bytes  
WCPResEsp.dll 1.5.2549 , size 88304 bytes  
WCPResFra.dll 1.5.2549 , size 88304 bytes  
WCPResIt.dll 1.5.2549 , size 88304 bytes  
WCPResJap.dll 1.5.2549 , size 87792 bytes  
WebControlMessaging.dll 1.5.2549 , size 196872 bytes  
WebControlPlugin.dll 1.5.2549 , size 312216 bytes  
 
 
[Updating] 
+[ Software]
Sophos AutoUpdate 5.14.36 
Last checked for updates 8/27/2018 9:35:41 
Update status Success 
 
+[ Components]
ALMon.exe 5.14.36.36 , size 1517632 bytes  
ALsvc.exe 5.14.36.36 , size 775696 bytes  
ALUpdate.exe 5.14.36.36 , size 2473968 bytes  
SophosUpdate.exe 5.14.19 , size 2305560 bytes  
AUAdapter.dll 5.14.36.36 , size 1165280 bytes  
EECustomActions.dll 5.14.36.36 , size 533056 bytes  
ispsheet.dll 5.14.36.36 , size 425568 bytes  
SAUConfigDLL.dll 5.14.36.36 , size 722240 bytes  
SingleGUIPlugin.dll 5.14.36.36 , size 677432 bytes  
SUL.dll 5.14.19 , size 1461440 bytes  
iconfig.ppi 5.14.36.36 , size 519560 bytes  
ilog.ppi 5.14.36.36 , size 609968 bytes  
isched.ppi 5.14.36.36 , size 482672 bytes  
almonres.dll 5.14.36.36 , size 39448 bytes  
iconfres.dll 5.14.36.36 , size 21272 bytes  
ilogres.dll 5.14.36.36 , size 19160 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.14.36.36 , size 37400 bytes  
almonres.dll 5.14.36.36 , size 40472 bytes  
iconfres.dll 5.14.36.36 , size 21784 bytes  
ilogres.dll 5.14.36.36 , size 19160 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 40984 bytes  
almonres.dll 5.14.36.36 , size 39960 bytes  
iconfres.dll 5.14.36.36 , size 21784 bytes  
ilogres.dll 5.14.36.36 , size 19160 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 38936 bytes  
almonres.dll 5.14.36.36 , size 41560 bytes  
iconfres.dll 5.14.36.36 , size 21784 bytes  
ilogres.dll 5.14.36.36 , size 19672 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 40984 bytes  
ALMonres.dll 5.14.36.36 , size 41048 bytes  
iconfres.dll 5.14.36.36 , size 21784 bytes  
ilogres.dll 5.14.36.36 , size 19160 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 39960 bytes  
almonres.dll 5.14.36.36 , size 36312 bytes  
iconfres.dll 5.14.36.36 , size 20760 bytes  
ilogres.dll 5.14.36.36 , size 18648 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 30616 bytes  
ALMonres.dll 5.14.36.36 , size 34776 bytes  
iconfres.dll 5.14.36.36 , size 20760 bytes  
ilogres.dll 5.14.36.36 , size 18648 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 25432 bytes  
ALMonres.dll 5.14.36.36 , size 34264 bytes  
iconfres.dll 5.14.36.36 , size 20760 bytes  
ilogres.dll 5.14.36.36 , size 18648 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 25944 bytes  
 
 
[System] 
Revision =  14857 
Description =  Intel64 Family 6 Model 58 Stepping 9 
AddressWidth =  64 
ThreadCount =  4 
LoadPercentage =  2 
VirtualizationFirmwareEnabled =  True 
Level =  6 
DeviceID =  CPU0 
AssetTag =  Fill By OEM 
CurrentVoltage =  0 
PowerManagementSupported =  False 
SocketDesignation =  SOCKET 0 
StatusInfo =  3 
Family =  205 
Name =  Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 
Manufacturer =  GenuineIntel 
NumberOfEnabledCore =  2 
DataWidth =  64 
Stepping =   
InstallDate =   
ProcessorType =  3 
Characteristics =  4 
Caption =  Intel64 Family 6 Model 58 Stepping 9 
L2CacheSize =  512 
VoltageCaps =   
L3CacheSpeed =  0 
CreationClassName =  Win32_Processor 
Architecture =  9 
PartNumber =  Fill By OEM 
ErrorDescription =   
Availability =  3 
SystemName =  CORNB156 
Role =  CPU 
SecondLevelAddressTranslationExtensions =  True 
NumberOfCores =  2 
CurrentClockSpeed =  2601 
SystemCreationClassName =  Win32_ComputerSystem 
PowerManagementCapabilities =   
ConfigManagerUserConfig =   
VMMonitorModeExtensions =  True 
ErrorCleared =   
L3CacheSize =  3072 
UniqueId =   
ProcessorId =  BFEBFBFF000306A9 
L2CacheSpeed =   
SerialNumber =   
ExtClock =  100 
CpuStatus =  1 
ConfigManagerErrorCode =   
OtherFamilyDescription =   
Version =   
Status =  OK 
NumberOfLogicalProcessors =  4 
PNPDeviceID =   
UpgradeMethod =  33 
MaxClockSpeed =  2601 
LastErrorCode =   
Description =   
CurrentTimeZone =  -240 
CSCreationClassName =  Win32_ComputerSystem 
DataExecutionPrevention_Available =  True 
ServicePackMinorVersion =  0 
PAEEnabled =   
Debug =  False 
MUILanguages =   
BuildNumber =  17134 
TotalVisibleMemorySize =  8291088 
DataExecutionPrevention_SupportPolicy =  2 
Name =  Microsoft Windows 10 Pro|C:\WINDOWS|\Device\Harddisk0\Partition1 
CSName =  CORNB156 
BuildType =  Multiprocessor Free 
Manufacturer =  Microsoft Corporation 
PlusVersionNumber =   
OSType =  18 
InstallDate =  20180802 142022 
RegisteredUser =  KSRAdmin 
ProductType =  1 
NumberOfUsers =  6 
Caption =  Microsoft Windows 10 Pro 
NumberOfProcesses =  168 
LocalDateTime =  20180827 093836 
TotalVirtualMemorySize =  16679696 
WindowsDirectory =  C:\WINDOWS 
OSArchitecture =  64-bit 
SystemDrive =  C: 
CreationClassName =  Win32_OperatingSystem 
OSLanguage =  1033 
ServicePackMajorVersion =  0 
LargeSystemCache =   
TotalSwapSpaceSize =   
SizeStoredInPagingFiles =  8388608 
Primary =  True 
SystemDirectory =  C:\WINDOWS\system32 
NumberOfLicensedUsers =  0 
DataExecutionPrevention_Drivers =  True 
CSDVersion =   
CountryCode =  1 
OtherTypeDescription =   
BootDevice =  \Device\HarddiskVolume1 
MaxProcessMemorySize =  137438953344 
SerialNumber =  00330-80000-00000-AA986 
PortableOperatingSystem =  False 
OperatingSystemSKU =  48 
MaxNumberOfProcesses =  4294967295 
LastBootUpTime =  20180827 090332 
FreeSpaceInPagingFiles =  8384340 
SystemDevice =  \Device\HarddiskVolume1 
DataExecutionPrevention_32BitApplications =  True 
Organization =  KSR International Co. 
PlusProductID =   
SuiteMask =  272 
FreeVirtualMemory =  13468652 
ForegroundApplicationBoost =  2 
Version =  10.0.17134 
Status =  OK 
FreePhysicalMemory =  5521508 
EncryptionLevel =  256 
Locale =  0409 
Distributed =  False 
CodeSet =  1252 
OSProductSuite =  256

Fullscreen ie-fault.txt Download

Faulting application name: iexplore.exe, version: 11.0.17134.1, time stamp: 0xc9403716
Faulting module name: sophos_detoured_x64.dll, version: 10.8.2.311, time stamp: 0x5b6c330f
Exception code: 0xc0000005
Fault offset: 0x0000000000004e11
Faulting process id: 0x25cc
Faulting application start time: 0x01d43e0a58405826
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\PROGRA~2\Sophos\SOPHOS~1\sophos_detoured_x64.dll
Report Id: bf0da3ae-53af-4fdf-b426-ea0bd3d8a4d2
Faulting package full name: 
Faulting package-relative application ID:

Fullscreen outlook-fault.txt Download

Faulting application name: OUTLOOK.EXE, version: 15.0.5049.1000, time stamp: 0x5b200738
Faulting module name: sophos_detoured.dll, version: 10.8.2.311, time stamp: 0x5b6c25e7
Exception code: 0xc0000005
Fault offset: 0x0001dab8
Faulting process id: 0x2670
Faulting application start time: 0x01d43e09b7a77cc5
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\PROGRA~2\Sophos\SOPHOS~1\sophos_detoured.dll
Report Id: 22eb3663-5c5d-4ed4-a35a-c6cb6c0f92e7
Faulting package full name: 
Faulting package-relative application ID:

0 BrucekConvergent over 6 years ago in reply to JoshMcCracken

Have you started an official support case with Sophos (this is a community forum -- if you want direct support from Sophos opening a ticket is recommended)?

I've got a laptop here with W10 and Outlook 2013, Firefox, and Central Endpoint + Intercept X, fully updated, and am not seeing this issue.

Windows 10 Enterprise, Build 1803, w/ all updates.

OH..

and Endpoint versions are:

Core Agent: 2.0.5

Endpoint Advanced: 10.8.1.2

Intercept X: 2.0.6

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 JoshMcCracken over 6 years ago in reply to BrucekConvergent

Hi,

Yes I have a case opened with Sophos on this; though it's been since Thursday and no update on a fix so I figured I'd reach out to the forums.

We are running on-premise Sophos Enterprise Console version 5.5.1 using the recommended subscription level. I'd assume Sophos push the same code out whether running on-prem or central endpoint, but this does not seem to be the case.
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0 BrucekConvergent over 6 years ago in reply to JoshMcCracken

Hmm... we are reseller so I do have a lab / test instance of on-prem here. I'll spool it up and see if I see anything like that.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent over 6 years ago in reply to BrucekConvergent

Also, what is the version info as reflected on the client itself (not the SEC console)?

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent over 6 years ago in reply to BrucekConvergent

Never mind the last post, I see it in the log file you posted. A bit newer than the current Central version if the same engine is being used.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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0 BrucekConvergent over 6 years ago

Sorry for the delay -- found my on prem testbed was badly out of date.

Running same version as you on W10 test vm, no crashes anywhere. This has Office 2016 on it, but IE / Edge / Firefox all work fine.. as does office.

You probably have some other piece of software on there that in concert with the new update is causing this issues. You may want to pre-emptively send Sophos Support a SDU package.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

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0 JoshMcCracken over 6 years ago in reply to BrucekConvergent

Thanks for testing on your environment. I will try removing our other 'standard' software one by one and see if that resolves this issue.

Is your Windows 10 test VM running the latest Office/IE patches?
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0 Barb@Sophos over 6 years ago in reply to JoshMcCracken

Hi JoshMcCracken ,

I am sorry about the delays with support. Would you mind sending me a DM with the case number, so we that we can see what's going on and get you assistance?

Regards,

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 BrucekConvergent over 6 years ago in reply to JoshMcCracken

Yes. Like I said one difference it is running Office 2016 not 2013. But firefox works OK (you mentioned that was broken too).

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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