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August 23rd Sophos Update Causes: 32-bit Outlook 2013, Internet Explorer, FireFox to not open in Windows 10

The subject sums it up. Since yesterday's update, we noticing a consistent trend in our environment. Computers running Windows 10 are having issues opening Outlook 2013, IE and FF to not open after a Sophos update yesterday morning around 10:30 AM (EST.)

In the event viewer, checked why the applications are failing to open and it shows APPHANG, faulting module: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll

The work-around has been to cut/paste both sophos_detoured.dll and sophos_detoured_x64.dll out of that folder. As soon as we do that the applications launch. This only started happening August 23rd morning.

Anyone have experience with this so far? I would have expected to see this on the forums already.

Thanks,

This thread was automatically locked due to age.

Parents

0 JoshMcCracken over 6 years ago

Fullscreen report.txt Download

Sophos Endpoint Security and Control status report for machine CORNB156

[General]  
Endpoint security and control =  10.8 
Support reference =   
Current user rights =  Sophos Administrator 
 
[Anti-virus and HIPS] 
-[ Software]
Sophos Anti-Virus 10.8.2.311 
On-access status Enabled 
Detection engine 3.73.0 
Detection data 5.54 
Virus data date 8/21/2018 
Items detected 24410608 
Detection identities 176 
HIPS rules version 10.3.244.1 
HIPS configuration version 1.0.65.2 
Last updated 8/27/2018 9:19:03 AM 
 
+[ Components]
AppFeedManager.dll 10.8.2.311 , size 531008 bytes  
ApplicationManagement.dll 10.8.2.311 , size 460808 bytes  
AuthorisedLists.dll 10.8.2.311 , size 246800 bytes  
BackgroundScanning.dll 10.8.2.311 , size 102880 bytes  
BHOManagement.dll 10.8.2.311 , size 338688 bytes  
bpaif.dll 2.5.0.99 , size 265480 bytes  
Categories.dll 10.8.2.311 , size 21784 bytes  
ComponentManager.dll 10.8.2.311 , size 124168 bytes  
Configuration.dll 10.8.2.311 , size 377624 bytes  
DesktopMessaging.dll 10.8.2.311 , size 530432 bytes  
DetectionFeedback.dll 10.8.2.311 , size 1019304 bytes  
DriveProcessor.dll 10.8.2.311 , size 174040 bytes  
EEConsumer.dll 10.8.2.311 , size 139256 bytes  
FilterProcessors.dll 10.8.2.311 , size 272248 bytes  
FSDecomposer.dll 10.8.2.311 , size 118416 bytes  
ICAdapter.dll 10.8.2.311 , size 222376 bytes  
ICManagement.dll 10.8.2.311 , size 587536 bytes  
ICProcessors.dll 10.8.2.311 , size 374040 bytes  
Instrumentation.dll 10.8.2.311 , size 84656 bytes  
LegacyConsumers.dll 10.8.2.311 , size 128328 bytes  
Localisation.dll 10.8.2.311 , size 155944 bytes  
Logging.dll 10.8.2.311 , size 532032 bytes  
osdp.dll 1.44.1.2420 , size 239000 bytes  
Persistance.dll 10.8.2.311 , size 125704 bytes  
rkdisk.dll 1.5.33.1 , size 121888 bytes  
Safestore32.dll 1.3.0.1 , size 1699752 bytes  
SafeStore64.dll 1.3.0.1 , size 2278520 bytes  
SavAdapter.dll 10.8.2.311 , size 1595904 bytes  
SAVControl.dll 10.8.2.311 , size 240088 bytes  
SAVI.dll 9.0.11.2420 , size 3571608 bytes  
savmscm.dll 2.00.1503 , size 261376 bytes  
SavNeutralRes.dll 10.8.2.311 , size 3232856 bytes  
SavPlugin.dll 10.8.2.311 , size 148080 bytes  
SavRes.dll 10.8.2.311 , size 776664 bytes  
SavResChs.dll 10.8.2.311 , size 143352 bytes  
SavResCht.dll 10.8.2.311 , size 142840 bytes  
SavResDeu.dll 10.8.2.311 , size 203136 bytes  
SavResEng.dll 10.8.2.311 , size 194824 bytes  
SavResEsp.dll 10.8.2.311 , size 203136 bytes  
SavResFra.dll 10.8.2.311 , size 214008 bytes  
SavResIt.dll 10.8.2.311 , size 209336 bytes  
SavResJap.dll 10.8.2.311 , size 157928 bytes  
SavSecurity.dll 10.8.2.311 , size 164136 bytes  
SavShellExt.dll 10.8.2.311 , size 427616 bytes  
SavShellExtX64.dll 10.8.2.311 , size 546544 bytes  
SAVUserContext.dll 10.8.2.311 , size 125824 bytes  
ScanEditExports.dll 10.8.2.311 , size 56136 bytes  
ScanEditFacade.dll 10.8.2.311 , size 223400 bytes  
ScanManagement.dll 10.8.2.311 , size 333568 bytes  
SEDManagement.dll 10.8.2.311 , size 391752 bytes  
SIPSManagement.dll 10.8.2.311 , size 758440 bytes  
SophosOfficeAV.dll 10.8.2.311 , size 177176 bytes  
SophosOfficeAVx64.dll 10.8.2.311 , size 214576 bytes  
SophtainerAdapter.dll 10.8.2.311 , size 89896 bytes  
sophtlib.dll 1.00.0.2420 , size 770456 bytes  
SWIManagement.dll 10.8.2.311 , size 237408 bytes  
SystemInformation.dll 10.8.2.311 , size 132992 bytes  
TamperProtectionControl.dll 10.8.2.311 , size 153264 bytes  
TamperProtectionControlX64.dll 10.8.2.311 , size 178256 bytes  
TamperProtectionManagement.dll 10.8.2.311 , size 242072 bytes  
TamperProtectionPlugin.dll 10.8.2.311 , size 285168 bytes  
ThreatDetection.dll 10.8.2.311 , size 603192 bytes  
ThreatManagement.dll 10.8.2.311 , size 782928 bytes  
Translators.dll 10.8.2.311 , size 236440 bytes  
VEController.dll 10.8.2.311 , size 279992 bytes  
veex.dll 3.73.0.2420 , size 4372688 bytes  
VirusDetection.dll 10.8.2.311 , size 1027616 bytes  
wow64ext.dll 1.0.0.9 , size 64392 bytes  
BackgroundScanClient.exe 10.8.2.311 , size 82672 bytes  
ForceUpdateAlongSideSGN.exe 10.8.2.311 , size 300256 bytes  
Native.exe 10.8.2.311 , size 317000 bytes  
sav32cli.exe 2.99.9.00 , size 528896 bytes  
SAVAdminService.exe 10.8.2.311 , size 251984 bytes  
SAVCleanupService.exe 10.8.2.311 , size 169888 bytes  
SavMain.exe 10.8.2.311 , size 1748200 bytes  
SavProgress.exe 10.8.2.311 , size 498784 bytes  
SavProxy.exe 10.8.2.311 , size 90984 bytes  
SavService.exe 10.8.2.311 , size 225000 bytes  
SAVTelem.exe 10.8.2.311 , size 70712 bytes  
ssr32.exe 1.3.0.1 , size 151096 bytes  
ssr64.exe 1.3.0.1 , size 173928 bytes  
WSCClient.exe 10.8.2.311 , size 282160 bytes  
difxapi.dll 2.1 , size 414152 bytes  
swi_filter.dll 3.6.0.3312 , size 2919560 bytes  
swi_filter_64.dll 3.6.0.3312 , size 4144112 bytes  
swi_ifslsp.dll 3.6.0.3312 , size 141424 bytes  
swi_ifslsp_64.dll 3.6.0.3312 , size 201656 bytes  
swi_di.exe 3.6.0.3312 , size 298840 bytes  
swi_fc.exe 3.6.0.3312 , size 3164376 bytes  
swi_filter.exe 3.6.0.3312 , size 475384 bytes  
swi_lsp32_util.exe 3.6.0.3312 , size 251472 bytes  
swi_lspdiag.exe 3.6.0.3312 , size 213552 bytes  
swi_lspdiag_64.exe 3.6.0.3312 , size 262976 bytes  
swi_service.exe 3.6.0.3312 , size 3621480 bytes  
swi_update_64.exe 3.6.0.3312 , size 2121216 bytes  
swi_callout.sys 3.6.0.1 , size 47760 bytes  
savonaccess.sys 3.25.2.0 , size 204328 bytes  
SophosBootDriver.sys 1.1.1.0 , size 45840 bytes  
SophosBootTasks.exe 10.8.2.311 , size 44304 bytes  
 
+[ Detection identity files]
keylo-ul.ide  
fare-fih.ide  
emote-vz.ide  
msili-sy.ide  
hupig-wm.ide  
blada-hg.ide  
pdfu-fmg.ide  
sidewi-a.ide  
mdro-igi.ide  
autosp-j.ide  
spy-ard.ide  
msili-tb.ide  
fare-fiv.ide  
fare-fiw.ide  
emote-wr.ide  
phis-cxx.ide  
emote-wt.ide  
msili-tc.ide  
emote-wv.ide  
netwi-mj.ide  
pdfu-fmu.ide  
remco-cp.ide  
drop-ui.ide  
lethi-dj.ide  
fare-fja.ide  
msil-lod.ide  
fare-fje.ide  
phis-cyb.ide  
mdro-igl.ide  
emote-wy.ide  
phis-cye.ide  
rtfdro-q.ide  
htmld-ie.ide  
bank-gws.ide  
age-azkg.ide  
delf-gui.ide  
netwi-mk.ide  
zbot-mex.ide  
msil-lor.ide  
vbinj-st.ide  
trick-ed.ide  
remco-cn.ide  
phis-czh.ide  
miner-ov.ide  
inje-dks.ide  
steal-ar.ide  
trick-eg.ide  
age-azlf.ide  
pdfu-foj.ide  
phis-czo.ide  
age-azli.ide  
phis-czp.ide  
msil-loy.ide  
docd-ozp.ide  
phis-czq.ide  
zbot-mfb.ide  
formb-da.ide  
inje-dku.ide  
msil-log.ide  
phis-czx.ide  
age-azls.ide  
blada-hk.ide  
steal-az.ide  
fare-fkn.ide  
remco-ct.ide  
emote-ya.ide  
formb-dd.ide  
emote-xb.ide  
pdfu-fox.ide  
docd-pan.ide  
emoge-fo.ide  
msil-lpi.ide  
rtf-bb.ide  
fare-flj.ide  
zbot-mey.ide  
inje-dle.ide  
rans-ezt.ide  
docd-pdf.ide  
msil-lpo.ide  
phis-dbj.ide  
chisb-vt.ide  
phis-dbk.ide  
blada-hr.ide  
emoge-fq.ide  
delf-guy.ide  
docd-pdk.ide  
shiot-de.ide  
zbot-mfe.ide  
pdfu-fpu.ide  
keylo-ut.ide  
hawke-rx.ide  
phis-dbv.ide  
fuerbo-g.ide  
rans-ezx.ide  
zbot-mfx.ide  
inje-dli.ide  
fare-fjs.ide  
emote-yt.ide  
fare-fmd.ide  
rans-ezy.ide  
fare-fmg.ide  
zbot-mga.ide  
formb-dq.ide  
mdro-ihc.ide  
age-azki.ide  
rans-ezq.ide  
rans-faa.ide  
fare-fld.ide  
docph-y.ide  
remco-cv.ide  
remco-da.ide  
inje-dlo.ide  
remco-db.ide  
formb-dr.ide  
steal-bl.ide  
trick-ee.ide  
delf-gvj.ide  
age-aznx.ide  
lokib-ak.ide  
nymai-hy.ide  
remco-dd.ide  
age-azoc.ide  
inje-dlz.ide  
bckdo-ab.ide  
inje-dmd.ide  
wont-aem.ide  
darkc-ht.ide  
formbo-t.ide  
fare-fnd.ide  
msil-lrj.ide  
inje-dmj.ide  
zbot-mgk.ide  
docd-phy.ide  
rtfdr-dj.ide  
emote-zn.ide  
nanoc-zl.ide  
msil-lro.ide  
age-azox.ide  
emote-zp.ide  
nanoc-zm.ide  
remco-dh.ide  
formb-ed.ide  
msil-lrp.ide  
rans-fad.ide  
fare-fnj.ide  
docph-ad.ide  
bank-gwy.ide  
nymai-ia.ide  
keylo-ur.ide  
trick-et.ide  
vbinj-sz.ide  
lokib-ao.ide  
age-azpo.ide  
emot-aai.ide  
fare-fnx.ide  
pdfdro-m.ide  
zbot-mgt.ide  
msil-lrw.ide  
formb-eh.ide  
miner-ox.ide  
emot-aan.ide  
nanoc-zt.ide  
encdo-af.ide  
docd-pix.ide  
gandcr-w.ide  
gen-e.ide  
zbot-mhd.ide  
emot-aas.ide  
msili-uk.ide  
msili-ul.ide  
pdfu-ftf.ide  
emoge-fn.ide  
blada-id.ide  
zbot-mhg.ide  
zbot-mhi.ide  
zbot-mhj.ide  
 
 
[Web Control] 
+[ Software]
Web control 1.5.2549 
Web control status Disabled 
 
+[ Components]
swc_service.exe 1.5.2549 , size 360040 bytes  
SWCAdapter.dll 1.5.2549 , size 328384 bytes  
WCMResChs.dll 1.5.2549 , size 18648 bytes  
WCMResCht.dll 1.5.2549 , size 18648 bytes  
WCMResDeu.dll 1.5.2549 , size 19160 bytes  
WCMResEng.dll 1.5.2549 , size 18136 bytes  
WCMResEsp.dll 1.5.2549 , size 19160 bytes  
WCMResFra.dll 1.5.2549 , size 19160 bytes  
WCMResIt.dll 1.5.2549 , size 19160 bytes  
WCMResJap.dll 1.5.2549 , size 19160 bytes  
WCPResChs.dll 1.5.2549 , size 87792 bytes  
WCPResCht.dll 1.5.2549 , size 87792 bytes  
WCPResDeu.dll 1.5.2549 , size 88304 bytes  
WCPResEng.dll 1.5.2549 , size 87280 bytes  
WCPResEsp.dll 1.5.2549 , size 88304 bytes  
WCPResFra.dll 1.5.2549 , size 88304 bytes  
WCPResIt.dll 1.5.2549 , size 88304 bytes  
WCPResJap.dll 1.5.2549 , size 87792 bytes  
WebControlMessaging.dll 1.5.2549 , size 196872 bytes  
WebControlPlugin.dll 1.5.2549 , size 312216 bytes  
 
 
[Updating] 
+[ Software]
Sophos AutoUpdate 5.14.36 
Last checked for updates 8/27/2018 9:35:41 
Update status Success 
 
+[ Components]
ALMon.exe 5.14.36.36 , size 1517632 bytes  
ALsvc.exe 5.14.36.36 , size 775696 bytes  
ALUpdate.exe 5.14.36.36 , size 2473968 bytes  
SophosUpdate.exe 5.14.19 , size 2305560 bytes  
AUAdapter.dll 5.14.36.36 , size 1165280 bytes  
EECustomActions.dll 5.14.36.36 , size 533056 bytes  
ispsheet.dll 5.14.36.36 , size 425568 bytes  
SAUConfigDLL.dll 5.14.36.36 , size 722240 bytes  
SingleGUIPlugin.dll 5.14.36.36 , size 677432 bytes  
SUL.dll 5.14.19 , size 1461440 bytes  
iconfig.ppi 5.14.36.36 , size 519560 bytes  
ilog.ppi 5.14.36.36 , size 609968 bytes  
isched.ppi 5.14.36.36 , size 482672 bytes  
almonres.dll 5.14.36.36 , size 39448 bytes  
iconfres.dll 5.14.36.36 , size 21272 bytes  
ilogres.dll 5.14.36.36 , size 19160 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.14.36.36 , size 37400 bytes  
almonres.dll 5.14.36.36 , size 40472 bytes  
iconfres.dll 5.14.36.36 , size 21784 bytes  
ilogres.dll 5.14.36.36 , size 19160 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 40984 bytes  
almonres.dll 5.14.36.36 , size 39960 bytes  
iconfres.dll 5.14.36.36 , size 21784 bytes  
ilogres.dll 5.14.36.36 , size 19160 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 38936 bytes  
almonres.dll 5.14.36.36 , size 41560 bytes  
iconfres.dll 5.14.36.36 , size 21784 bytes  
ilogres.dll 5.14.36.36 , size 19672 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 40984 bytes  
ALMonres.dll 5.14.36.36 , size 41048 bytes  
iconfres.dll 5.14.36.36 , size 21784 bytes  
ilogres.dll 5.14.36.36 , size 19160 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 39960 bytes  
almonres.dll 5.14.36.36 , size 36312 bytes  
iconfres.dll 5.14.36.36 , size 20760 bytes  
ilogres.dll 5.14.36.36 , size 18648 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 30616 bytes  
ALMonres.dll 5.14.36.36 , size 34776 bytes  
iconfres.dll 5.14.36.36 , size 20760 bytes  
ilogres.dll 5.14.36.36 , size 18648 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 25432 bytes  
ALMonres.dll 5.14.36.36 , size 34264 bytes  
iconfres.dll 5.14.36.36 , size 20760 bytes  
ilogres.dll 5.14.36.36 , size 18648 bytes  
ischdres.dll 5.14.36.36 , size 18136 bytes  
sharedres.dll 5.7.35.35 , size 25944 bytes  
 
 
[System] 
Revision =  14857 
Description =  Intel64 Family 6 Model 58 Stepping 9 
AddressWidth =  64 
ThreadCount =  4 
LoadPercentage =  2 
VirtualizationFirmwareEnabled =  True 
Level =  6 
DeviceID =  CPU0 
AssetTag =  Fill By OEM 
CurrentVoltage =  0 
PowerManagementSupported =  False 
SocketDesignation =  SOCKET 0 
StatusInfo =  3 
Family =  205 
Name =  Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 
Manufacturer =  GenuineIntel 
NumberOfEnabledCore =  2 
DataWidth =  64 
Stepping =   
InstallDate =   
ProcessorType =  3 
Characteristics =  4 
Caption =  Intel64 Family 6 Model 58 Stepping 9 
L2CacheSize =  512 
VoltageCaps =   
L3CacheSpeed =  0 
CreationClassName =  Win32_Processor 
Architecture =  9 
PartNumber =  Fill By OEM 
ErrorDescription =   
Availability =  3 
SystemName =  CORNB156 
Role =  CPU 
SecondLevelAddressTranslationExtensions =  True 
NumberOfCores =  2 
CurrentClockSpeed =  2601 
SystemCreationClassName =  Win32_ComputerSystem 
PowerManagementCapabilities =   
ConfigManagerUserConfig =   
VMMonitorModeExtensions =  True 
ErrorCleared =   
L3CacheSize =  3072 
UniqueId =   
ProcessorId =  BFEBFBFF000306A9 
L2CacheSpeed =   
SerialNumber =   
ExtClock =  100 
CpuStatus =  1 
ConfigManagerErrorCode =   
OtherFamilyDescription =   
Version =   
Status =  OK 
NumberOfLogicalProcessors =  4 
PNPDeviceID =   
UpgradeMethod =  33 
MaxClockSpeed =  2601 
LastErrorCode =   
Description =   
CurrentTimeZone =  -240 
CSCreationClassName =  Win32_ComputerSystem 
DataExecutionPrevention_Available =  True 
ServicePackMinorVersion =  0 
PAEEnabled =   
Debug =  False 
MUILanguages =   
BuildNumber =  17134 
TotalVisibleMemorySize =  8291088 
DataExecutionPrevention_SupportPolicy =  2 
Name =  Microsoft Windows 10 Pro|C:\WINDOWS|\Device\Harddisk0\Partition1 
CSName =  CORNB156 
BuildType =  Multiprocessor Free 
Manufacturer =  Microsoft Corporation 
PlusVersionNumber =   
OSType =  18 
InstallDate =  20180802 142022 
RegisteredUser =  KSRAdmin 
ProductType =  1 
NumberOfUsers =  6 
Caption =  Microsoft Windows 10 Pro 
NumberOfProcesses =  168 
LocalDateTime =  20180827 093836 
TotalVirtualMemorySize =  16679696 
WindowsDirectory =  C:\WINDOWS 
OSArchitecture =  64-bit 
SystemDrive =  C: 
CreationClassName =  Win32_OperatingSystem 
OSLanguage =  1033 
ServicePackMajorVersion =  0 
LargeSystemCache =   
TotalSwapSpaceSize =   
SizeStoredInPagingFiles =  8388608 
Primary =  True 
SystemDirectory =  C:\WINDOWS\system32 
NumberOfLicensedUsers =  0 
DataExecutionPrevention_Drivers =  True 
CSDVersion =   
CountryCode =  1 
OtherTypeDescription =   
BootDevice =  \Device\HarddiskVolume1 
MaxProcessMemorySize =  137438953344 
SerialNumber =  00330-80000-00000-AA986 
PortableOperatingSystem =  False 
OperatingSystemSKU =  48 
MaxNumberOfProcesses =  4294967295 
LastBootUpTime =  20180827 090332 
FreeSpaceInPagingFiles =  8384340 
SystemDevice =  \Device\HarddiskVolume1 
DataExecutionPrevention_32BitApplications =  True 
Organization =  KSR International Co. 
PlusProductID =   
SuiteMask =  272 
FreeVirtualMemory =  13468652 
ForegroundApplicationBoost =  2 
Version =  10.0.17134 
Status =  OK 
FreePhysicalMemory =  5521508 
EncryptionLevel =  256 
Locale =  0409 
Distributed =  False 
CodeSet =  1252 
OSProductSuite =  256

Fullscreen ie-fault.txt Download

Faulting application name: iexplore.exe, version: 11.0.17134.1, time stamp: 0xc9403716
Faulting module name: sophos_detoured_x64.dll, version: 10.8.2.311, time stamp: 0x5b6c330f
Exception code: 0xc0000005
Fault offset: 0x0000000000004e11
Faulting process id: 0x25cc
Faulting application start time: 0x01d43e0a58405826
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\PROGRA~2\Sophos\SOPHOS~1\sophos_detoured_x64.dll
Report Id: bf0da3ae-53af-4fdf-b426-ea0bd3d8a4d2
Faulting package full name: 
Faulting package-relative application ID:

Fullscreen outlook-fault.txt Download

Faulting application name: OUTLOOK.EXE, version: 15.0.5049.1000, time stamp: 0x5b200738
Faulting module name: sophos_detoured.dll, version: 10.8.2.311, time stamp: 0x5b6c25e7
Exception code: 0xc0000005
Fault offset: 0x0001dab8
Faulting process id: 0x2670
Faulting application start time: 0x01d43e09b7a77cc5
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\PROGRA~2\Sophos\SOPHOS~1\sophos_detoured.dll
Report Id: 22eb3663-5c5d-4ed4-a35a-c6cb6c0f92e7
Faulting package full name: 
Faulting package-relative application ID:

0 BrucekConvergent over 6 years ago in reply to JoshMcCracken

Have you started an official support case with Sophos (this is a community forum -- if you want direct support from Sophos opening a ticket is recommended)?

I've got a laptop here with W10 and Outlook 2013, Firefox, and Central Endpoint + Intercept X, fully updated, and am not seeing this issue.

Windows 10 Enterprise, Build 1803, w/ all updates.

OH..

and Endpoint versions are:

Core Agent: 2.0.5

Endpoint Advanced: 10.8.1.2

Intercept X: 2.0.6

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 JoshMcCracken over 6 years ago in reply to BrucekConvergent

Hi,

Yes I have a case opened with Sophos on this; though it's been since Thursday and no update on a fix so I figured I'd reach out to the forums.

We are running on-premise Sophos Enterprise Console version 5.5.1 using the recommended subscription level. I'd assume Sophos push the same code out whether running on-prem or central endpoint, but this does not seem to be the case.
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0 BrucekConvergent over 6 years ago in reply to JoshMcCracken

Hmm... we are reseller so I do have a lab / test instance of on-prem here. I'll spool it up and see if I see anything like that.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent over 6 years ago in reply to JoshMcCracken

Hmm... we are reseller so I do have a lab / test instance of on-prem here. I'll spool it up and see if I see anything like that.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent over 6 years ago in reply to BrucekConvergent

Also, what is the version info as reflected on the client itself (not the SEC console)?

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

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0 BrucekConvergent over 6 years ago in reply to BrucekConvergent

Never mind the last post, I see it in the log file you posted. A bit newer than the current Central version if the same engine is being used.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

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