Hi,
I have 5 Windows Server 2012 R2 Servers that are displaying the above message continuously. I cannot seem to find anything to give me a clue to what is going on. I have checked the Sophos Autoupdate log in C:\Windows\Temp and it shows the following:
01-08-2018 09:04:55 Successfully requested Sophos Endpoint Defense disable tamper protection of SAU.
01-08-2018 09:04:55 In MsiLib::GetPackageProductInfo().
01-08-2018 09:04:55 In MsiLib::GetPackageProperty().
01-08-2018 09:04:55 Leaving MsiLib::GetPackageProperty() with ERROR_SUCCESS.
01-08-2018 09:04:55 In MsiLib::GetPackageProperty().
01-08-2018 09:04:55 Leaving MsiLib::GetPackageProperty() with ERROR_SUCCESS.
01-08-2018 09:04:55 In MsiLib::GetPackageProperty().
01-08-2018 09:04:55 Leaving MsiLib::GetPackageProperty() with ERROR_SUCCESS.
01-08-2018 09:04:55 Leaving MsiLib::GetPackageProductInfo().
01-08-2018 09:04:55 In MsiLib::IsProductInstalled().
01-08-2018 09:04:55 Leaving MsiLib::IsProductInstalled() with true.
01-08-2018 09:04:55 In FixIniFiles().
01-08-2018 09:04:55 Processing: C:\ProgramData\Sophos\AutoUpdate\Config\iconn.cfg
01-08-2018 09:04:55 Processing: C:\ProgramData\Sophos\AutoUpdate\Config\idata.cfg
01-08-2018 09:04:55 Processing: C:\ProgramData\Sophos\AutoUpdate\Config\ilog.cfg
01-08-2018 09:04:55 Processing: C:\ProgramData\Sophos\AutoUpdate\Config\imon.cfg
01-08-2018 09:04:55 Processing: C:\ProgramData\Sophos\AutoUpdate\Config\isched.cfg
01-08-2018 09:04:55 Processing: C:\ProgramData\Sophos\AutoUpdate\Config\iupd.cfg
01-08-2018 09:04:55 Pre-existing version: 5.11.206; Installing version: 5.11.206.
01-08-2018 09:04:55 In KB2918614Workaround().
01-08-2018 09:04:55 Leaving KB2918614Workaround().
01-08-2018 09:04:55 Installation type: Reinstall.
01-08-2018 09:04:55 MSI installation attempt: 1
01-08-2018 09:04:55 Installation of Sophos AutoUpdate failed with return code : 1625.
01-08-2018 09:05:00 MSI installation attempt: 2
01-08-2018 09:05:01 Installation of Sophos AutoUpdate failed with return code : 1625.
01-08-2018 09:05:06 MSI installation attempt: 3
01-08-2018 09:05:06 Installation of Sophos AutoUpdate failed with return code : 1625.
01-08-2018 09:05:11 MSI installation attempt: 4
01-08-2018 09:05:11 Installation of Sophos AutoUpdate failed with return code : 1625.
01-08-2018 09:05:16 MSI installation attempt: 5
01-08-2018 09:05:16 Installation of Sophos AutoUpdate failed with return code : 1625.
01-08-2018 09:05:21 Failed to successfully install MSI within 5 attempts
01-08-2018 09:05:21 Successfully registered for tamper protection with Sophos Endpoint Defense.
01-08-2018 09:05:21 Error: Install of MSI failed with error 1625
Any ideas? I am at a complete loss.
Thanks
Peter
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