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Installation Fails on Hosts

We are having issues with a limited number of computers installing the Endpoint Software, where the download completes and installation starts and the following error message is displayed: "error opening installation log file verify specific log file location exists and is writeable".

The installer is being run as Administrator and the user running the program is a local admin on the workstation.

Has anyone seen this before? How do I resolve this?

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0 Barb@Sophos over 6 years ago

Hi David Kehoe,

I am not finding much about this error, but I would recommend you take a look at this entry.

If the issue persists, please provide more information regarding the environment /settings of the affected computers (OS , whether Sophos was previously installed...) .

Regards,

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Eric Ammons over 5 years ago in reply to Barb@Sophos

I am also having this issue. Already killed explorer and restarted it. Rebooted computer. Still persists.
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0 Adithyan Thangaraj over 5 years ago in reply to Eric Ammons

Hi Eric Ammons

Thank you for contacting us. Although this would be an error expressed by MSI installer, it could point out to an error with respect to permissions of the user account to the installation logs folder due to which the installer may fail to progress further. A quick look into procmon should help us find out where the issue is. Can you please DM me your support case# for me to have a quick look at the issue?

Regards,

Adithyan Thangaraj
Community Support Engineer | Sophos Technical Support
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0 Adithyan Thangaraj over 5 years ago in reply to Eric Ammons

Hi Eric Ammons

Thank you for contacting us. Although this would be an error expressed by MSI installer, it could point out to an error with respect to permissions of the user account to the installation logs folder due to which the installer may fail to progress further. A quick look into procmon should help us find out where the issue is. Can you please DM me your support case# for me to have a quick look at the issue?

Regards,

Adithyan Thangaraj
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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