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How to submit False Positive samples, and if that is even possible?

seank

A false detection was made, and I want to submit information on how to correct the issue. I cannot locate a file or option to request someone to look into the issue. Am I missing something?

I found the "Activity Record" within "Root Cause Analysis Details". Is that where I can do it?



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    HI All,

    To report False positive for Intercept, you may need to open a Service request with our Sophos Labs and would suggest to collect the logs and Samples (Software Download link or actual setup).. 

    Step 1: Collect the logs from your system using SDU (Sophos Diagnostics Utility). 

    Step 2: Submit the file found by the detection path or the software itself if it's a part of an installation 

    Step 3: Zip both of the files and Submit the Sample by following KB article 11490.

    Thanks and Regards

    Aditya Patel | Network and Security engineer

     

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • 0

    HI All,

    To report False positive for Intercept, you may need to open a Service request with our Sophos Labs and would suggest to collect the logs and Samples (Software Download link or actual setup).. 

    Step 1: Collect the logs from your system using SDU (Sophos Diagnostics Utility). 

    Step 2: Submit the file found by the detection path or the software itself if it's a part of an installation 

    Step 3: Zip both of the files and Submit the Sample by following KB article 11490.

    Thanks and Regards

    Aditya Patel | Network and Security engineer

     

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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