In order to help our customers make the best decisions about security, Sophos provides a service to check files that may contain malware.
Is this advice for me?
There are several reasons why you should submit a sample to Sophos. The instructions on this page should be used in the following situations:
You can submit suspicious files to Sophos by:
The quickest and most efficient method of submitting samples for analysis is to
This form enables you to give us all relevant information on your sample. This will help us to analyse it with maximum speed and efficiency.
If you cannot submit your sample to our website, send an email. If possible, construct your email as outlined below using the English language.
Note: If you are using an anti-virus on-access scanner and you are having trouble collecting a sample, use the instructions in this knowledgebase article about capturing such files safely.
If you do not use Windows (e.g. for Macintosh, Linux or UNIX), then use the standard compression format for that platform (e.g. Stuffit, gzip).
Include the following details in the text of your email.
For information regarding the submission of spam samples to Sophos, refer to the knowledgebase article 23113: How to submit spam, and false-positive spam samples to SophosLabs
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. If you need technical support please post a question to our community. Alternatively for licensed products open a support ticket.