Sophos Central Endpoint and SEC: Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update. Please follow knowledge base article 133945
Learn about the Benefits of Multi-Factor Authentication (MFA). Turn your MFA on now!
In order to help customers make the best decisions about security, Sophos provides a service to check files that may contain malware.
There are several reasons why a sample should be submitted to Sophos. Use instructions on this page in the following situations:
Submit theses suspicious files to Sophos by using the online submission form (recommended) or by sending an email.
The following sections are covered:
The quickest and most efficient method of submitting samples for analysis is to use the online submission form from the Technical Support contact page.
This form enables you to give Sophos all relevant information on your sample. This will help us to analyze it with maximum speed and efficiency.
If possible, construct the email as outlined below using the English language.
Note: If a reply from Sophos is not needed, add no reply needed in the Subject. For example, Sample submitted for analysis - no reply needed.
no reply needed
Sample submitted for analysis - no reply needed
If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable for us to ensure that we continually strive to give our customers the best information possible.
Every comment submitted here is read (by a human) but we do not reply to specific technical questions. For technical support post a question to the community. Or click here for new feature/product improvements. Alternatively for paid/licensed products open a support ticket.