Sophos cloud server licensing issue. Evaluation licensing not switching to purchased licensing.

Question

Sophos cloud server licensing issue. I have Sophos cloud standard server license for 25 servers. Yet I still get this error. You are currently using unlicensed features. Please see the license table for further details. On the licensing tab I see that there are 14 servers on an advanced eval which has expired and no servers licensed on the Standard license. How do I move these Expired Advanced licensed servers over to the Standard Server license? I asked support with little help resolving the issue.

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MOFS · Answer

Hi atyson, 
 
 The reason you encounter this issue is because you are using features that belongs to the Server Advanced Protection license. 
 The following are the advanced features associated with a Served Advanced License: 
 
 Detect network traffic to command and control servers 
 Lock Down 
 Peripheral Control 
 Application Control 
 Website Controls 
 
 When you enable any of these features, you will see the following message: Note: If this setting is switched on, servers assigned to this policy will use a Server Advanced Protection license. 
 
 Once you turn this off you should see Usage section populating under purchased Standard License. 
 
 Please follow this article - on how to turn these settings off: 
 https://community.sophos.com/kb/en-us/124890 
 
 Hope this helps. 
 
 Thank you! 
 SAV