Sophos Installation Failure

Did you manage to resolve this problem ? i ask because i have this same error on some computers. in the installation logs i only see a permission error for a Sophos Registry.

Hello Ghost_10 ,

We appreciate your reaching out to the Sophos Community Forum.

Is there any third-party AV installed on the device? This might happen due to third-party AV installed on the device. 

Also, can you please run this command "fltmc"  on the affected device(don't use (" ") while running the command) and help me with the output so we can check.

Regards, 

Hello Rutvik Chavda 

The only sophos service that does not complete the installation is "Sophos Endpoint UI"

There is no other AV installed.

below is the output of the "fltmc" command:

Are you able to share the full contents of the "Sophos UI Install Log" located in the %temp% directory? You can use the "Insert > Code" function when posting a reply to make the logs easier to parse. 

If the logs you shared above are from taken from this log-file, could you try checking if the registry permissions are the same on this device/in this location as others where the installation has succeeded? 

2024-06-11T22:33:59.535Z [ 5200:12256] W OpenKey(HKLM\SOFTWARE\Classes\TypeLib\{4920465E-064D-4C21-8070-ADCBD3A3DE94}\1.0\0\win64) failed: Access is denied. (5)

Are you able to share the full contents of the "Sophos UI Install Log" located in the %temp% directory? You can use the "Insert > Code" function when posting a reply to make the logs easier to parse. 

If the logs you shared above are from taken from this log-file, could you try checking if the registry permissions are the same on this device/in this location as others where the installation has succeeded? 

2024-06-11T22:33:59.535Z [ 5200:12256] W OpenKey(HKLM\SOFTWARE\Classes\TypeLib\{4920465E-064D-4C21-8070-ADCBD3A3DE94}\1.0\0\win64) failed: Access is denied. (5)