Sophos Installation Failure

  Endpoint Installation Failed 



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[edited by: GlennSen at 4:55 AM (GMT -7) on 2 Apr 2024]
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  • Are you able to share the full contents of the "Sophos UI Install Log" located in the %temp% directory? You can use the "Insert > Code" function when posting a reply to make the logs easier to parse. 

    If the logs you shared above are from taken from this log-file, could you try checking if the registry permissions are the same on this device/in this location as others where the installation has succeeded? 

    2024-06-11T22:33:59.535Z [ 5200:12256] W OpenKey(HKLM\SOFTWARE\Classes\TypeLib\{4920465E-064D-4C21-8070-ADCBD3A3DE94}\1.0\0\win64) failed: Access is denied. (5)

    Kushal Lakhan
    Team Lead, Global Community Support
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