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CPU usage by Sophos.

In a fairly new windows laptop, we had to install Sophos in our company laptop. This made the laptop extremely slow and hard to use.

All of my coworkers have also been facing similar issues.

Sophos uses around 90-100% of the CPU.

what should I do to reduce the CPU usage ?

Anything I have to look for ?

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Top Replies

GlennSen 6 months ago +1

Thank you for reaching out to our community forum. May we know if this only happens when you perform a certain task or use a certain application? or does this happen all the time after you boot up the…

0 GlennSen 6 months ago

Thank you for reaching out to our community forum.

May we know if this only happens when you perform a certain task or use a certain application? or does this happen all the time after you boot up the device?

Also, I suggest you perform basic troubleshooting by isolating each endpoint component and let us know if disabling any of the features makes any difference.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

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0 P patton 6 months ago in reply to GlennSen

It happens all the time after I boot.

Okay I will try to perform basic troubleshooting and see how it goes.
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0 Maxim-Sophos 6 months ago

Did the laptops have different antivirus/endpoint security installed before Sophos was installed? For example, some HP laptops come with their own security software, or perhaps you had previously installed something else. If the other software isn't fully removed, it could lead to the behavior you're describing.
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0 P patton 6 months ago in reply to Maxim-Sophos

HI, No. Before the HP laptop have been given to us, it was managed by the IT department to handle the installation of Sophos.

All uninstallation and everything have been done by them. I am at lost
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0 P patton 6 months ago in reply to GlennSen

Admin password is not given to us. so i cannot change the settings
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0 Maxim-Sophos 6 months ago in reply to P patton

We've seen cases where IT departments think they've disabled HP Wolf Security, but it gets reinstalled by other HP components. See this thread, for example: HP Wolf Security causing issue's
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0 Sophos User930 6 months ago

What processes are consuming all the CPU?
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