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HP Wolf Security causing issue's

Hi,

I'd like to know if anyone else has experienced this yet. I've had 4 customers now with HP Machines that have had issues with there PC performing incredibly slowly (basically unusable), the issue seems to be this new HP Wolf Security Bloatware that HP have pushed out. I believe it's conflicting with the Sophos Agent, I've only seen it happen on machines with Sophos running. As soon as HP Wolf Security is uninstalled the PC returns to normal.

Has anyone else experienced the same thing? It's annoying that HP just push this stuff out and break things.

Thanks

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Top Replies

GlennSen over 3 years ago in reply to Kyle Parrish +3 verified

Hi David Neblett , Yes, has been identified already that HP Sure sense causes this. You may refer to this Community pos t. If Hp Sure sense is installed on the HP device it’ll automatically call the…

0 LHerzog over 3 years ago

I'd expect this with 2 AVs simultanoeusly. Though not affected by this in particular. Has HP actively pushed this out to existing machines or delivered new machines with this bloatware?

I wonder if customers really use preinstalled machines straight from the manufacturer in a corporate environment.

In the past I was annoyed by McAfee preinstalled on HP machines.
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0 Kyle Parrish over 3 years ago in reply to LHerzog

Yeah I would imagine there would be some conflict going on here while they chose dominance over the machine. I would be surprised if this was pushed to existing machines though. This is typically something that comes pre-installed. Unless it was one of those HP updates and the end user clicked allow?
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0 David Neblett over 3 years ago

Yes we are seeing this loads at the moment. Seems to be rolled out with HP sure sense. The end user will be offered it, should they except, the problems can begin.

To get the machine running normally in the short term, there is an icon running in the system tray. You can then disable Malware Prevention.

Then remove the software and all other HP bloatware.
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0 Kyle Parrish over 3 years ago in reply to David Neblett

Maybe add it to the SOPHOS application control list and deny access?
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0 Nicholas Secrier over 3 years ago

I have lost a day of my life trying to fix this remotely... Uninstall the Hp Wolf Security and the issue is fixed but both HP and Sophos need to look into this...

h30434.www3.hp.com/.../8067456
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0 Syed Tabish Rizvi over 3 years ago in reply to Nicholas Secrier

Exactly the same issue, we rolled out 20+ new HP x360 and all almost DIED (Unusable) after a few days. We found the same culprit HP WOLF, the moment it gets installed and system restarts , the laptop become unusable ... anyone knows how to DISABLE the launch of HP WOLF from Sophos AV and how to prevent this from installing?
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0 Syed Tabish Rizvi over 3 years ago
Exactly the same issue, we rolled out 20+ new HP x360 and all almost DIED (Unusable) after a few days. We found the same culprit HP WOLF, the moment it gets installed and the system restarts, the laptop become unusable ... anyone knows how to DISABLE the launch of HP WOLF from Sophos AV and how to prevent this from installing?
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+1 GlennSen over 3 years ago in reply to Kyle Parrish

Hi David Neblett,

Yes, has been identified already that HP Sure sense causes this. You may refer to this Community post. If Hp Sure sense is installed on the HP device it’ll automatically call the other security product of HP will cause additional conflict.

Glenn ArchieSeñas (GlennSen)

Global Community Support Engineer

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Help Desk45 over 3 years ago in reply to Kyle Parrish

It's an update and you have to click accept,
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0 Brent Quick over 3 years ago

I am seeing this as well and Wolf is the evolution of Smart Sense.

Our images normally have this removed but I am looking for a case where it was not but also has not been updated to Wolf.

The idea is to determine if HP is doing this regardless of pre-install Smart Sense being present or only where it was left/installed by end user.

Smart Sense is part of the HP OOB experience so adding a new user to an existing PC can likely resurrect the install - again needs to verified.

There is also a HP Security Update Service that is installed and need to be removed.

Put on the Twitter to @ElReg - maybe both parties will move if public is aware.

Pure link https://twitter.com/brent_quick/status/1397906311107559424?s=20
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