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Sophos Firewall reported computer not sending heartbeat signals

Hello everyone,

a few weeks ago, we finally activated heartbeat-restrictions on our XG 230 (SFOS 19.5.1 MR-1-Build278). After that, we got a lot of "missing heartbeat" alerts, which I could reduce by changing the report delay of the firewall to central.

Nevertheless we have a lot of clients, mainly laptops, that still trigger these alerts. I read in a former discussion, that it seems to be a problem with modern standby features.

Are there any news about this case?

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Gladys over 1 year ago +2 suggested

Hi Jonas Stadler , Thank you for reaching out to our Sophos Community Forum. Important improvements are already planned for SFOS v20, which will update how modern standby on Endpoints is handled by…

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0 Gladys over 1 year ago

Hi Jonas Stadler ,

Thank you for reaching out to our Sophos Community Forum.

Important improvements are already planned for SFOS v20, which will update how modern standby on Endpoints is handled by the Sophos Firewall. As of now, EAP is planned for October, but a more definitive release date for the v20 is not yet available.

Gladys Reyes

Global Community Support Engineer
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0 LHerzog 12 months ago in reply to Gladys

Jonas Stadler

this is probably due to Modern Standby Issues that Heartbeat currently cannot handle correctly

community.sophos.com/.../sophos-firewall-reported-computer-not-sending-heartbeat-signals

PSJonas Stadler you asked a question via PM - I cannot answer as you have a setting to allow PM replies only for "friends".
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0 LHerzog 12 months ago in reply to Gladys

Jonas Stadler

this is probably due to Modern Standby Issues that Heartbeat currently cannot handle correctly

community.sophos.com/.../sophos-firewall-reported-computer-not-sending-heartbeat-signals

PSJonas Stadler you asked a question via PM - I cannot answer as you have a setting to allow PM replies only for "friends".
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0 Qoosh 12 months ago in reply to LHerzog

I suspect you are referring to "WINEP-49864". More information on this is available on our Known Issues List.
- https://doc.sophos.com/support/kil/index.html

The current workaround options are:
a) Turn off HBT via Sophos Firewall rule OR
b) Do not use the Connected Standby function
More information on Connected Standby: https://learn.microsoft.com/en-us/windows-hardware/design/device-experiences/modern-standby

Kushal Lakhan

Team Lead, Global Community Support
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