Manual malware cleanup required: 'Unknown Threat' at 'null'

Thank you for reaching the community forum.

Upon further checking, this is a known issue and should be fixed after the release of  Core Agent to Version 2023.1.2. 
The release window will start on June 21 till July second week, Assuming that there's no further delay. 

Thank you for reaching the community forum.

Upon further checking, this is a known issue and should be fixed after the release of  Core Agent to Version 2023.1.2. 
The release window will start on June 21 till July second week, Assuming that there's no further delay. 

So until the update how will I know which is the infected file and its path to perform the manual cleaning?

Thank you. I have seen the case ID 06658775 that you've logged and put notes to it for the engineer to follow the next course of action.

Thanks Glenn

We received the same alert today (Aug 10, 2023) with the following description - "Manual malware cleanup required: 'Unknown Threat' at 'null'. 

We are using core agent - 2023.1.2.3.

Is there any action we need to take?

Could you try checking the logs at "C:\ProgramData\Sophos\EndpointDefense\Logs\SSP.log" to see what the actual detection was? 

I'd suggest raising a case with Sophos Support with this information.