Unable to reach support portal.

Hi SpeakData Admin ,

Thank you for reaching out to our Community Forum.

If urgent assistance is required, kindly give our Support Team a call. You can find the numbers in our Support Portal under "For Critical Cases".

You can also provide more details of the issue here, as we might be able to help with the initial troubleshooting. Otherwise, you may proceed to call our support team so we can properly investigate this. Thank you.

Hi, thanks for the reply.

I wonder how you guys deal with non critical but important issues. In our case problem is intermittent and the user is technical enough to follow the process. But can not perform it every 2-3 days. Also he's not online all the time. So ideal way would be the email communication. I can't stress enough the need for having a support desk to deal with such cases. There's no way to see the logs or diagnostics with in the Sophos central here or on call.

Anyway trying giving them a call. thanks for the suggestion.

V.

Hi SpeakData Admin ,

I see that you also posted a comment on the Sophos Central forum, which I have also responded to. If you need further clarifications on how you can contact support, you can send me a private message so we can discuss it further. Thank you.

Hi SpeakData Admin ,

I see that you also posted a comment on the Sophos Central forum, which I have also responded to. If you need further clarifications on how you can contact support, you can send me a private message so we can discuss it further. Thank you.