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Unable to reach support portal.

SpeakData Admin

Hi, I'm trying to reach the Sophos support and have tried registering using the right ID. Which got approved after a few minutes. But somehow i'm still being shown the registration page. I noticed in the URL redirection it says "Unable to create user". I'm not sure if it's just because of the registration process.

Anyway please help to sort it out as the Endpoint XDR are blocking our users from accessing internet on Macbooks and it's critical now. I need support!!

Thank you!



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  • 0

    Hi  ,

    Thank you for reaching out to our Community Forum.

    If urgent assistance is required, kindly give our Support Team a call. You can find the numbers in our Support Portal under "For Critical Cases".

    You can also provide more details of the issue here, as we might be able to help with the initial troubleshooting. Otherwise, you may proceed to call our support team so we can properly investigate this. Thank you.

    Gladys Reyes
    Global Community Support Engineer
    Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
    If a post solves your question, please use the "Verify Answer" button.
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  • 0 in reply to Gladys

    Hi, thanks for the reply.

    I wonder how you guys deal with non critical but important issues. In our case problem is intermittent and the user is technical enough to follow the process. But can not perform it every 2-3 days. Also he's not online all the time. So ideal way would be the email communication. I can't stress enough the need for having a support desk to deal with such cases. There's no way to see the logs or diagnostics with in the Sophos central here or on call.

    Anyway trying giving them a call. thanks for the suggestion.

    V.

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  • 0 in reply to Gladys

    Hi, thanks for the reply.

    I wonder how you guys deal with non critical but important issues. In our case problem is intermittent and the user is technical enough to follow the process. But can not perform it every 2-3 days. Also he's not online all the time. So ideal way would be the email communication. I can't stress enough the need for having a support desk to deal with such cases. There's no way to see the logs or diagnostics with in the Sophos central here or on call.

    Anyway trying giving them a call. thanks for the suggestion.

    V.

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