Intercept X

Hi Victoria Ree ,

Thank you for reaching out to our Sophos Community Forum. May I know what's your subscription and the device you're trying to install it to? Can you also share a screenshot of the error message if there's any?

Hi Gladys

with the subscription we are authorized partner, the device is windows. There isn't error message, the option for downloading the Endpoint Protection.

Hi Gladys

with the subscription we are authorized partner, the device is windows. There isn't error message, the option for downloading the Endpoint Protection.

Hi Victoria Ree ,

Do you mean that there's no option to download the SophosSetup.exe from Sophos Central? As Glenn mentioned below, have you checked with our Customer Care if the NFR license is already activated in your account?